At a Glance
- Tasks: Lead the ServiceNow CMDB configuration and drive data quality improvements.
- Company: Join a major enterprise transformation programme with a dynamic team.
- Benefits: Competitive daily rate, hybrid work model, and flexible arrangements.
- Other info: Opportunity for hands-on leadership and career growth.
- Why this job: Make a real impact in a complex, multi-vendor environment.
- Qualifications: Strong ServiceNow CMDB expertise and experience in managed service environments.
We’re supporting a major enterprise transformation programme and are looking for an experienced CMDB Lead to take ownership of configuration management strategy and operational excellence within a complex, multi-vendor environment. This is a hands-on leadership role requiring strong technical ServiceNow CMDB expertise combined with the ability to drive governance, remediation, and stakeholder engagement across a large-scale organisation undergoing managed services transformation.
Key Responsibilities:
- Lead ServiceNow CMDB configuration and administration
- Manage Discovery schedules, configuration, and reconciliation / primacy rules
- Design and operationalise CSDM-aligned service hierarchies
- Build and maintain Service Mapping structures
- Drive CMDB data quality improvements, remediation, and governance
- Support regulatory reporting, audit evidence, and configuration baselines
- Work closely with process owners, class owners, suppliers, and governance teams
Essential Experience:
- Strong hands-on ServiceNow CMDB expertise
- ServiceNow Discovery and Service Mapping
- CSDM modelling and service hierarchy design
- CMDB health, reconciliation, and orphaned CI remediation
- Experience within outsourced / managed service environments
- Ability to define Configuration Management strategy, not just BAU support
Highly Desirable:
- Azure Service Graph Connectors (SGC)
- OpsRamp, InTune, ServiceNow Atlas
- HAM Pro implementation experience
- ServiceNow scripting / Business Rules
- Infrastructure lifecycle and currency reporting
- Multi-region CMDB operations
Contract Details:
- £500 - £575/day Inside IR35
- ASAP start
- Ideally 1 day/week in London
- Ideally 1 day/week in Horsham
- Flexibility available for the right candidate
If interested, please apply or get in touch for further details.
CMDB Lead in London employer: Xcede Recruitment Solutions
As a CMDB Lead at our company, you will be part of a dynamic and innovative team driving a major enterprise transformation programme. We pride ourselves on fostering a collaborative work culture that values employee growth and development, offering competitive daily rates and flexible working arrangements between London and Horsham. Join us to make a meaningful impact in a complex, multi-vendor environment while enjoying the benefits of a supportive workplace committed to excellence.
Contact Details:
Xcede Recruitment Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land CMDB Lead in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with ServiceNow or in configuration management. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your hands-on experience with ServiceNow CMDB and related projects. This will help you stand out during interviews and demonstrate your expertise in a tangible way.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers, especially around governance and stakeholder engagement. The more comfortable you are discussing your experience, the better you'll perform when it counts.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might be a perfect fit for you. Plus, applying directly can sometimes give you an edge over other candidates. Don’t miss out!
We think you need these skills to ace CMDB Lead in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your hands-on ServiceNow CMDB expertise and experience in configuration management. We want to see how your skills align with the key responsibilities listed in the job description.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the CMDB Lead role. Share specific examples of your past experiences that demonstrate your ability to drive governance and stakeholder engagement.
Showcase Your Technical Skills:Don’t forget to mention your experience with ServiceNow Discovery, Service Mapping, and CSDM modelling. We’re looking for someone who can hit the ground running, so highlight any relevant projects you've worked on.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Xcede Recruitment Solutions
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow CMDB expertise. Be ready to discuss specific configurations, administration tasks, and how you've managed Discovery schedules in the past. The more detailed examples you can provide, the better!
✨Demonstrate Leadership Skills
Since this is a hands-on leadership role, prepare to showcase your experience in driving governance and stakeholder engagement. Think of instances where you've led teams or projects, and be ready to explain how you navigated challenges.
✨Understand CSDM and Service Mapping
Familiarise yourself with CSDM-aligned service hierarchies and Service Mapping structures. Be prepared to discuss how you've designed and operationalised these in previous roles, as this will show your capability to align with their needs.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in a multi-vendor environment. Think about past experiences where you've improved CMDB data quality or handled orphaned CI remediation, and be ready to share your thought process.
