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- Tasks: Provide 1st and 2nd line IT support, manage user accounts, and assist with onboarding.
- Company: Join a cutting-edge clinical research organisation focused on delivering excellent IT support.
- Benefits: Enjoy a part-time hybrid role with flexible working options and a collaborative team environment.
- Why this job: Be part of a dynamic team, enhance your tech skills, and make a real impact in IT support.
- Qualifications: Solid IT support experience, proficiency in Office 365, and strong communication skills required.
- Other info: Contract length is 9 to 12 months, working 3 days a week.
The predicted salary is between 24000 - 36000 £ per year.
IT Support Officer – 9 to 12 Month Contract (Part-Time, Hybrid) Are you a tech-savvy professional with a passion for delivering excellent IT support and user experience? We\’re seeking an IT Support Officer to join a collaborative and dynamic team supporting a cutting-edge clinical research organization.
Contract Length: 9 to 12 months
Working Pattern: Part-time – 3 days per week (Monday, Wednesday, Thursday)
Location: Hybrid – 1 day on-site (Letchworth area), 2 days remote
About the Role This role is perfect for someone who thrives in a fast-paced, service-driven environment. You’ll play a critical role in providing 1st and 2nd line IT support to internal users, ensuring smooth operation of hardware, software, and systems, while assisting with onboarding and collaborating with external IT partners.
Key Responsibilities
- Provide IT support to end users, resolving hardware/software issues and access problems.
- Manage user accounts, permissions, and email setups in Office 365 and Active Directory.
- Support SharePoint usage and access controls.
- Perform IT inductions and 1-1 user training sessions.
- Log, track, and resolve IT incidents, working to SLA and KPI standards.
- Configure and maintain devices including laptops, printers, and mobile phones (via Intune).
- Liaise with 3rd party vendors for equipment repair and procurement.
- Keep accurate records of assets, software licenses, and purchase orders.
What We\’re Looking For
- Solid experience in an IT support role, preferably within a highly regulated or professional services environment.
- Proficiency in Office 365, SharePoint, and Windows-based systems.
- Strong communication and interpersonal skills.
- Logical thinking and a proactive, service-focused attitude.
- Ability to work independently and as part of a broader IT function.
Desirable
- Experience working alongside or managing external IT support vendors.
- IT certifications (CompTIA, Microsoft, etc.) are advantageous but not essential.
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IT Support Officer employer: Xcede Recruitment Solutions
Contact Detail:
Xcede Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Officer
✨Tip Number 1
Familiarise yourself with the specific IT tools and systems mentioned in the job description, such as Office 365 and SharePoint. Having hands-on experience or even a basic understanding of these platforms will give you an edge during interviews.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've resolved IT issues in the past. Be ready to discuss specific incidents where you provided excellent support, as this will demonstrate your capability to handle similar situations in our team.
✨Tip Number 3
Network with current or former employees in similar roles, if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Prepare to discuss your experience with managing user accounts and permissions, especially in environments like Active Directory. Being able to articulate your familiarity with these processes will show that you're ready to hit the ground running.
We think you need these skills to ace IT Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT support experience, particularly in 1st and 2nd line support. Emphasise your proficiency with Office 365, SharePoint, and any experience with Windows-based systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and user experience. Mention specific examples of how you've resolved hardware/software issues and improved user satisfaction in previous roles.
Highlight Relevant Skills: In your application, clearly outline your communication and interpersonal skills, as well as your logical thinking and proactive attitude. These are key traits the company is looking for.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Xcede Recruitment Solutions
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Office 365, SharePoint, and Windows-based systems. Highlight specific examples of how you've resolved IT issues in the past, as this will demonstrate your technical proficiency and problem-solving abilities.
✨Emphasise Communication Skills
Since the role involves providing support to end users, strong communication skills are essential. Practice explaining technical concepts in simple terms, and be ready to share examples of how you've effectively communicated with non-technical users.
✨Demonstrate a Service-Focused Attitude
The company values a proactive, service-driven approach. Prepare to discuss situations where you went above and beyond to assist users or improve their experience. This will show that you understand the importance of user satisfaction in IT support.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life IT support scenarios. Think about common issues you've encountered and how you resolved them. This will help you illustrate your logical thinking and ability to work under pressure.
