Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead major incident responses and ensure swift resolutions for critical IT services.
- Company: Join a dynamic team in Salford, dedicated to maintaining IT service continuity.
- Benefits: Enjoy flexible working options with potential hybrid arrangements.
- Why this job: Be part of a high-impact role that enhances your crisis management skills and boosts your career.
- Qualifications: Experience in managing high-severity IT incidents and strong communication skills are essential.
- Other info: This is a short-term contract for 3 months, starting immediately.
Location: Salford, Greater Manchester (Onsite preferred, hybrid negotiable)
Contract Length: 3 months
Start Date: Immediate
We are currently seeking an experienced Major Incident Manager to join our team on a short-term contract basis to support critical IT service continuity during a high-impact period.
Key Responsibilities:- Take ownership of major incidents from identification to resolution
- Coordinate rapid response teams and lead recovery efforts
- Ensure timely communication and updates to stakeholders at all levels
- Perform root cause analysis and contribute to post-incident reviews
- Work closely with Problem and Change Management teams to prevent recurrence
- Proven experience managing high-severity IT incidents in complex environments
- Strong stakeholder management and communication skills
- Familiarity with ITIL processes (certification preferred)
- Ability to remain calm and effective under pressure
- Experience in large enterprise environments is highly desirable
Incident Manager employer: Xcede Recruitment Solutions
Contact Detail:
Xcede Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Incident Manager
✨Tip Number 1
Familiarise yourself with ITIL processes and terminology, as this is crucial for the role. Consider brushing up on your knowledge through online courses or resources to demonstrate your commitment and expertise during discussions.
✨Tip Number 2
Prepare specific examples from your past experiences where you successfully managed high-severity incidents. Be ready to discuss how you coordinated teams and communicated with stakeholders effectively under pressure.
✨Tip Number 3
Network with professionals in the IT incident management field. Attend relevant meetups or webinars to connect with others who may have insights into the role or even know about opportunities at StudySmarter.
✨Tip Number 4
Research our company culture and values at StudySmarter. Understanding what we stand for will help you align your responses during interviews and show that you're a great fit for our team.
We think you need these skills to ace Incident Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing high-severity IT incidents. Use specific examples that demonstrate your ability to coordinate rapid response teams and lead recovery efforts.
Craft a Compelling Cover Letter: In your cover letter, emphasise your familiarity with ITIL processes and your strong stakeholder management skills. Mention how you can contribute to maintaining IT service continuity during critical periods.
Showcase Relevant Experience: When detailing your work history, focus on roles where you managed major incidents or worked in large enterprise environments. Include metrics or outcomes that illustrate your effectiveness under pressure.
Proofread Your Application: Before submitting, carefully proofread your application for any errors or typos. A polished application reflects your attention to detail, which is crucial for an Incident Manager role.
How to prepare for a job interview at Xcede Recruitment Solutions
✨Showcase Your Incident Management Experience
Be prepared to discuss specific examples of high-severity incidents you've managed. Highlight your role in coordinating teams and leading recovery efforts, as this will demonstrate your capability to handle the responsibilities of the Major Incident Manager position.
✨Emphasise Stakeholder Communication Skills
Since strong communication is key for this role, think of instances where you effectively communicated updates to stakeholders during a crisis. This will show that you can keep everyone informed and calm during high-pressure situations.
✨Familiarity with ITIL Processes
Brush up on ITIL processes and be ready to discuss how you've applied them in past roles. If you have certification, mention it, as it adds credibility to your expertise in managing incidents and preventing recurrence.
✨Demonstrate Calmness Under Pressure
Prepare to share examples of how you've remained composed during critical incidents. Interviewers will want to see that you can maintain effectiveness and lead teams even when the stakes are high.
