At a Glance
- Tasks: Lead ServiceNow CMDB configuration and drive operational excellence in a dynamic environment.
- Company: Join a major enterprise transformation programme with a focus on innovation.
- Benefits: Competitive daily rate, hybrid work model, and flexibility for the right candidate.
- Other info: Exciting opportunity for hands-on leadership with excellent career growth potential.
- Why this job: Make a real impact by shaping configuration management strategy in a large-scale organisation.
- Qualifications: Strong ServiceNow CMDB expertise and experience in managed service environments.
We’re supporting a major enterprise transformation programme and are looking for an experienced CMDB Lead to take ownership of configuration management strategy and operational excellence within a complex, multi-vendor environment. This is a hands-on leadership role requiring strong technical ServiceNow CMDB expertise combined with the ability to drive governance, remediation, and stakeholder engagement across a large-scale organisation undergoing managed services transformation.
Key Responsibilities:
- Lead ServiceNow CMDB configuration and administration
- Manage Discovery schedules, configuration, and reconciliation / primacy rules
- Design and operationalise CSDM-aligned service hierarchies
- Build and maintain Service Mapping structures
- Drive CMDB data quality improvements, remediation, and governance
- Support regulatory reporting, audit evidence, and configuration baselines
- Work closely with process owners, class owners, suppliers, and governance teams
Essential Experience:
- Strong hands-on ServiceNow CMDB expertise
- ServiceNow Discovery and Service Mapping
- CSDM modelling and service hierarchy design
- CMDB health, reconciliation, and orphaned CI remediation
- Experience within outsourced / managed service environments
- Ability to define Configuration Management strategy, not just BAU support
Highly Desirable:
- Azure Service Graph Connectors (SGC)
- OpsRamp, InTune, ServiceNow Atlas
- HAM Pro implementation experience
- ServiceNow scripting / Business Rules
- Infrastructure lifecycle and currency reporting
- Multi-region CMDB operations
Contract Details:
- £500 - £575/day Inside IR35
- ASAP start
- Ideally 1 day/week in London
- Ideally 1 day/week in Horsham
- Flexibility available for the right candidate
If interested, please apply or get in touch for further details.
CMDB Lead employer: Xcede Recruitment Solutions
As a CMDB Lead at our company, you will be part of a dynamic and innovative team driving a major enterprise transformation programme. We offer a collaborative work culture that values technical expertise and leadership, alongside competitive daily rates and flexible hybrid working arrangements in London and Horsham. Our commitment to employee growth is evident through continuous learning opportunities and the chance to make a significant impact within a large-scale organisation undergoing exciting changes.
Contact Details:
Xcede Recruitment Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land CMDB Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who have experience with ServiceNow CMDB. A friendly chat can lead to insider info about job openings or even referrals that could give you an edge.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your hands-on experience with ServiceNow CMDB and related projects. This will help you stand out during interviews and demonstrate your expertise in driving governance and data quality improvements.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your responses, especially around your experience with configuration management strategy and stakeholder engagement. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got some fantastic opportunities waiting for you, and applying directly can sometimes speed up the process. Plus, it shows your enthusiasm for joining our team!
We think you need these skills to ace CMDB Lead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your hands-on ServiceNow CMDB expertise and experience in configuration management. We want to see how your skills align with the key responsibilities listed in the job description.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the CMDB Lead role. Share specific examples of your past experiences that demonstrate your ability to drive governance and stakeholder engagement.
Showcase Your Technical Skills:Don’t forget to mention your experience with ServiceNow Discovery, Service Mapping, and CSDM modelling. We’re looking for someone who can hit the ground running, so highlight any relevant projects you've worked on.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Xcede Recruitment Solutions
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow CMDB expertise. Be ready to discuss specific features, like Discovery schedules and CSDM-aligned service hierarchies. The more you can demonstrate your hands-on experience, the better!
✨Showcase Your Leadership Skills
This role is all about taking ownership, so be prepared to share examples of how you've led teams or projects in the past. Highlight your ability to drive governance and engage stakeholders effectively within a complex environment.
✨Prepare for Technical Questions
Expect some deep dives into technical aspects like CMDB health and reconciliation. Brush up on your knowledge of orphaned CI remediation and be ready to explain how you've tackled these challenges in previous roles.
✨Demonstrate Your Strategic Thinking
The company is looking for someone who can define a Configuration Management strategy, not just handle day-to-day tasks. Think about how you've approached strategic planning in the past and be ready to discuss your vision for CMDB operational excellence.
