At a Glance
- Tasks: Identify and prioritise automation opportunities while collaborating with stakeholders and AI teams.
- Company: Join a dynamic SAAS company focused on innovative technology solutions.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Exciting role with potential for career advancement in a fast-paced environment.
- Why this job: Make a real impact by optimising processes and leveraging AI technologies.
- Qualifications: Experience in business analysis and strong skills in process mapping and stakeholder engagement.
The predicted salary is between 50000 - 65000 £ per year.
I'm supporting an SAAS client, hiring a Business Analyst / Knowledge Architect to identify, quantify and prioritise automation opportunities across a growing technology business. You'll work closely with stakeholders and AI delivery teams to map processes, uncover inefficiencies, build automation business cases, and prepare documentation and knowledge assets for AI-enabled solutions, including LLM and RAG-based systems.
Responsibilities
- Map current-state business processes through stakeholder interviews, workshops and process analysis.
- Identify manual effort, bottlenecks and operational inefficiencies.
- Build automation business cases including ROI, effort reduction and operational impact.
- Translate business requirements into clear delivery-ready specifications for AI and automation teams.
- Design and maintain knowledge structures, taxonomies and AI-ready documentation.
- Audit, clean and restructure SOPs, policies and training materials for AI consumption.
- Create process maps, SOPs, RACI documentation and adoption materials.
- Maintain a prioritised backlog of automation opportunities and track realised benefits.
Required Experience
- Proven Business Analysis experience within technology, SaaS or digital environments.
- Strong process mapping and workflow discovery skills (BPMN or similar).
- Experience in Knowledge Management, Information Architecture or Content Structuring.
- Understanding of AI, LLMs and Retrieval-Augmented Generation (RAG) concepts.
- Experience with Confluence, Notion or similar documentation platforms.
- Strong stakeholder engagement and requirements gathering skills.
- Ability to quantify operational processes using metrics such as volume, effort, cycle time and cost.
- SQL or strong data literacy desirable.
- Experience delivering as a contractor or consultant preferred.
Business Analyst / Knowledge Architect employer: Xcede Recruitment Solutions
Join a forward-thinking technology company that values innovation and collaboration, where as a Business Analyst / Knowledge Architect, you will play a pivotal role in driving automation initiatives. Our supportive work culture fosters continuous learning and professional growth, offering you the chance to work with cutting-edge AI technologies while collaborating with diverse teams. Located in a vibrant tech hub, we provide unique opportunities for networking and career advancement in a dynamic environment.
Contact Details:
Xcede Recruitment Solutions Recruitment Team
