At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for a global entertainment giant.
- Company: Join a leading global entertainment corporation with a vibrant culture.
- Benefits: Enjoy an excellent benefits package and career development opportunities.
- Other info: Hybrid work flexibility after probation and exposure to diverse technologies.
- Why this job: Be part of a dynamic team and make a real impact in the tech world.
- Qualifications: Strong customer service skills and experience with Windows, macOS, and Microsoft 365.
The predicted salary is between 30000 - 35000 £ per year.
A leading global entertainment corporation is looking for an IT Support Assistant to join its European Technology team, providing first and second-line support across multiple international offices. Based at the company's London headquarters, you'll play a key role in delivering exceptional IT support, maintaining end-user hardware, troubleshooting technical issues and ensuring colleagues have the technology they need to succeed. This is an excellent opportunity to join a globally recognised organisation within the entertainment industry, working across a broad technology estate in a collaborative, fast-paced environment.
Responsibilities
- Provide first and second-line IT support to end users
- Troubleshoot Windows, macOS and Microsoft 365 issues
- Configure laptops, mobile devices and other end-user hardware
- Administer user accounts within Active Directory and Microsoft Entra
- Support networking issues including TCP/IP, DNS and DHCP
- Maintain printers, meeting room technology and office IT equipment
- Ensure incidents and requests are managed through to resolution
- Participate in an out-of-hours support rota
Skills & Experience
- Excellent customer service and communication skills
- Strong Windows and macOS support experience
- Microsoft 365, Active Directory and Microsoft Entra administration
- Hardware support including laptops, printers and peripherals
- Understanding of networking fundamentals
- Ability to prioritise workload and work independently
- French and/or German language skills
What's on Offer
- Excellent benefits package
- Career development within a global entertainment organisation
- Exposure to a broad range of enterprise technologies
- Full-time office-based during probation, with some hybrid flexibility available thereafter
If you're passionate about technology, enjoy solving problems and thrive on delivering outstanding customer support, we'd love to hear from you.
Information Technology Support Assistant employer: XCEDE RECRUITMENT SOLUTIONS LIMITED
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Contact Details:
XCEDE RECRUITMENT SOLUTIONS LIMITED Recruitment Team
