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- Tasks: Configure and develop solutions in ServiceNow CSM for a major transformation programme.
- Company: Join a global IT services provider working with a leading telecommunications organisation.
- Benefits: Competitive contract rate, hands-on experience, and opportunity to work on impactful projects.
- Why this job: Be part of a dynamic team transforming customer service management in a major company.
- Qualifications: Active DV clearance and hands-on experience with ServiceNow CSM required.
- Other info: Exciting opportunity for career growth in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
Onsite – Newbury
Contract – 10+ months
We are looking for DV Cleared Technical Consultants with hands-on experience implementing ServiceNow Customer Service Management (CSM). You will join a delivery team working on a major ServiceNow transformation programme for a leading telecommunications organisation, delivered by a global IT services provider.
Key Responsibilities
- Configure and develop solutions within ServiceNow CSM
- Implement workflows, integrations, and platform enhancements
- Work closely with architects and functional consultants
- Support testing, deployment, and optimisation of the platform
Required Experience
- Active DV clearance
- Hands-on development/configuration experience with ServiceNow
- Experience implementing ServiceNow CSM
- Knowledge of ServiceNow scripting, integrations, and platform development
ServiceNow Technical Consultant - CSM employer: Xcede Limited
Contact Detail:
Xcede Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Technical Consultant - CSM
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with ServiceNow. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your ServiceNow CSM projects. This can be a game-changer during interviews, giving you a chance to demonstrate your hands-on experience.
✨Tip Number 3
Prepare for the technical interview! Brush up on your ServiceNow scripting and integrations knowledge. We recommend practising common scenarios you might face, so you're ready to impress.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace ServiceNow Technical Consultant - CSM
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your hands-on experience with ServiceNow CSM. We want to see how your skills match the job description, so don’t be shy about showcasing relevant projects and achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your DV clearance and any specific experiences that relate to implementing ServiceNow solutions.
Showcase Your Technical Skills: Since this role requires technical expertise, be sure to include specific examples of your work with ServiceNow scripting and integrations. We love seeing how you’ve tackled challenges in past projects!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Xcede Limited
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow CSM knowledge. Be ready to discuss specific projects where you've implemented workflows or integrations. Highlight your hands-on experience and be prepared to dive into technical details.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to share examples of how you've tackled challenges in previous roles. Think about times when you optimised a platform or resolved issues during testing and deployment. This will demonstrate your practical experience and critical thinking.
✨Understand the Company’s Needs
Research the telecommunications organisation you'll be working with. Understand their business model and how ServiceNow CSM can enhance their customer service. Tailor your answers to show how your skills align with their goals.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about the team dynamics, project timelines, and expectations. This shows your genuine interest in the role and helps you assess if it's the right fit for you.