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- Tasks: Lead a major ServiceNow CSM transformation programme and manage a multi-disciplinary team.
- Company: Global IT services provider working with a leading telecommunications organisation.
- Benefits: Competitive contract rate, opportunity for early onboarding, and experience in a secure environment.
- Why this job: Make a significant impact on digital transformation in a dynamic and secure setting.
- Qualifications: Active DV clearance and extensive experience in enterprise ServiceNow programmes.
- Other info: Great opportunity to enhance your project management skills in a regulated environment.
The predicted salary is between 48000 - 72000 £ per year.
We are seeking a DV Cleared Programme Manager to lead the delivery of a major ServiceNow Customer Service Management (CSM) transformation programme. The programme is being delivered by a global IT services and solutions provider for a leading international telecommunications organisation within a secure environment.
You will oversee a multi-disciplinary team including architects, business consultants, and technical specialists delivering a large-scale ServiceNow CSM implementation.
Key Responsibilities- Lead the end-to-end delivery of a complex ServiceNow CSM transformation programme
- Manage programme governance, risk, and delivery milestones
- Coordinate delivery across architecture, development, and business teams
- Manage senior stakeholder relationships across both technology and business functions
- Ensure programme delivery aligns with business outcomes and strategic goals
- Active DV clearance
- Extensive experience delivering enterprise ServiceNow programmes
- Experience managing large-scale digital transformation initiatives
- Strong stakeholder management in secure or regulated environments
Programme Manager employer: Xcede Limited
Contact Detail:
Xcede Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Programme Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who have experience with ServiceNow or programme management. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to programme management and ServiceNow. We recommend doing mock interviews with friends or using online platforms to get comfortable with articulating your experience and skills.
✨Tip Number 3
Showcase your achievements! When you get the chance to speak with potential employers, highlight specific examples of how you've successfully managed large-scale transformations. Numbers and outcomes speak volumes!
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find roles that match your skills and experience. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Programme Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Programme Manager role. Highlight your experience with ServiceNow and any relevant digital transformation projects. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your DV clearance and your experience managing large-scale programmes, as these are key for us.
Showcase Your Stakeholder Management Skills: Since stakeholder management is crucial for this position, make sure to include examples of how you've successfully managed relationships in previous roles. We love seeing real-life examples that demonstrate your expertise!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Xcede Limited
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow knowledge, especially around Customer Service Management. Be ready to discuss specific projects you've managed and how they align with the requirements of the role. This will show that you’re not just familiar with the platform but also understand its strategic importance.
✨Demonstrate Your Leadership Skills
As a Programme Manager, you'll need to showcase your ability to lead multi-disciplinary teams. Prepare examples of how you've successfully managed diverse groups in the past, particularly in complex environments. Highlight your approach to governance and risk management to reassure them of your capability.
✨Stakeholder Management is Key
Given the emphasis on managing senior stakeholder relationships, think of instances where you've navigated challenging conversations or built strong partnerships. Be ready to discuss your strategies for aligning technology delivery with business outcomes, as this will be crucial for the role.
✨Prepare for Security Questions
Since this role requires active DV clearance, expect questions about your experience in secure environments. Be prepared to discuss how you’ve handled sensitive information and ensured compliance in previous roles. This will demonstrate your understanding of the importance of security in programme management.