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- Tasks: Design and implement innovative ServiceNow solutions for a major telecommunications provider.
- Company: Leading IT services organisation with a focus on customer service transformation.
- Benefits: Competitive contract rate, opportunity to work on large-scale projects, and professional growth.
- Why this job: Join a dynamic team and shape the future of customer service operations.
- Qualifications: Active DV clearance and extensive experience with ServiceNow architecture.
- Other info: Onsite role in Newbury with a contract duration of 10+ months.
The predicted salary is between 60000 - 80000 £ per year.
We are seeking a DV Cleared Solution Architect to design the architecture for a large-scale ServiceNow Customer Service Management implementation. The programme is being delivered by a leading IT services organisation for a major telecommunications provider, focused on transforming customer service operations through the ServiceNow platform.
Key Responsibilities
- Design the end-to-end ServiceNow CSM solution architecture
- Translate business requirements into scalable platform solutions
- Define integrations, platform architecture, and data structures
- Provide architectural leadership across the programme
- Work closely with technical architects and delivery teams
Required Experience
- Active DV clearance
- Extensive architecture experience with ServiceNow
- Deep knowledge of ServiceNow CSM
- Experience designing enterprise platform integrations
ServiceNow Solution Architect in London employer: Xcede Limited
Contact Detail:
Xcede Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Solution Architect in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with ServiceNow. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your previous ServiceNow projects. This will help you stand out during interviews and demonstrate your expertise in CSM solutions.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms. Focus on articulating your experience with ServiceNow architecture and how you've tackled challenges in past projects.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be just right for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace ServiceNow Solution Architect in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ServiceNow Solution Architect role. Highlight your experience with ServiceNow CSM and any relevant architecture projects you've worked on. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your DV clearance and how your experience aligns with the responsibilities outlined in the job description. Let us know why you’re excited about this opportunity!
Showcase Your Achievements: When detailing your experience, focus on specific achievements rather than just listing duties. Use metrics where possible to demonstrate your impact in previous roles. We love to see how you've made a difference in past projects!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Xcede Limited
✨Know Your ServiceNow Inside Out
Make sure you brush up on your knowledge of ServiceNow, especially the Customer Service Management (CSM) module. Be prepared to discuss specific projects where you've designed solutions and how you tackled challenges. This will show that you not only understand the platform but can also apply it effectively.
✨Showcase Your Architectural Skills
Prepare to talk about your experience in designing end-to-end solutions. Have examples ready that demonstrate your ability to translate business requirements into scalable architecture. Highlight any integrations you've worked on and how they improved service delivery.
✨Communicate Clearly with Technical Teams
Since you'll be working closely with technical architects and delivery teams, practice explaining complex concepts in simple terms. This will help you convey your ideas effectively and show that you can lead architectural discussions without losing your audience.
✨Understand the Business Context
Research the telecommunications provider and their customer service operations. Understanding their specific needs will allow you to tailor your responses during the interview and demonstrate that you're not just a tech expert, but also someone who can align technology with business goals.