Retail Service Managers – BristolJoin the Journey.Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, people-focused environment? If so, CrossCountry is looking for enthusiastic Retail Service Managers to join our dynamic team based in Bristol.What you’ll be doingAs a Retail Service Manager, you will be the face of CrossCountry onboard our trains – providing a warm welcome, delivering a high-quality at-seat catering service throughout the train or from the onboard shop, and making every journey a positive experience for our customers.From serving refreshments in Standard Class to offering complimentary service in First Class, you will play a key role in ensuring passengers travel in comfort and style.What’s in it for you?Starting salary: £26,888, rising to £34,061 after successful training (based on a 38-hour week)Permanent, full-time position with great career prospectsComprehensive training and continuous support (Your initial 4-week training course will take place at our Customer Service Training Centre in Derby, where you will be trained on all aspects of the role).Opportunities to grow within a national transport brand.What We are Looking ForWe are not just hiring for a role — we’re hiring the right people. Here’s what success looks like:Excellent people skills – confident, approachable, and great at connecting with customers.Customer service driven – Maintains a strong focus on customer satisfaction by delivering efficient, and proactive service at all times.Strong work ethic – reliable, consistent, and committed to high standards.Team player – work seamlessly with onboard crew and local colleagues.Flexible – able to work early mornings, evenings, weekends, and bank holidays.Well-presented – professional appearance that reflects our brand.Personality – we want authentic, energetic individuals, not robots!Location RequirementYou must live within 1 hour’s commute of Bristol and be able to travel at unsocial hours reliably.Why Join CrossCountry?At CrossCountry, we’re committed to building a diverse and inclusive workforce where everyone can thrive. We value the unique perspectives that everyone brings and believe this drives our success.In return our benefits include:Holiday allowance of 30 days, rising by one day a year up to a maximum 35 days.Pension is defined benefit, so contributions can vary but benefit is fixed and inflated each year.Free travel on Arriva Rail services (CrossCountry, Chiltern and Grand Central)75% off travel on other UK rail companiesDiscounted European rail travel after one year.Application Deadline: Sunday 26th July 2026We acknowledge the importance of our people's diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.Please note, successful applicants will be required to attend a medical and have a DBS check.Did you know you can set up alerts for new job opportunities?Simply navigate to 'My Job Alerts' in the Jobs Hub to get started. #J-18808-Ljbffr
Retail Service Managers- Bristol in Weston-super-Mare employer: XC Trains Limited
XC Trains Limited is an exceptional employer, offering a dynamic work environment in the heart of Edinburgh. With a strong focus on employee development through a comprehensive 10-week training programme, staff enjoy unique benefits such as unlimited travel across the rail network, a robust pension scheme, and generous holiday entitlement, all while being part of a team dedicated to delivering outstanding customer service.
