At a Glance
- Tasks: Be the face of CrossCountry, ensuring every journey is memorable for our customers.
- Company: Join a leading rail company with a focus on customer service and safety.
- Benefits: Enjoy free unlimited train travel, competitive salary, and excellent holiday entitlement.
- Other info: Dynamic shift work with opportunities for personal growth and teamwork.
- Why this job: Experience diverse challenges daily while making a real impact on passengers' journeys.
- Qualifications: Passion for customer service and ability to handle unexpected situations confidently.
The predicted salary is between 35371 - 41292 € per year.
We are recruiting for Train Managers to join our Voyager trains, travelling at up to 125mph, helping to transport people across the UK. Would you like a role where no two days are the same and you meet different people every day? Are you passionate about delivering excellent Customer Service? Are you focused on delivering a safe train journey for all our customers and your colleagues?
If you answered ‘Yes’ to the above, then you could be just the person we are looking for so apply to be a Train Manager. As an employee, you will receive:
- Free unlimited train travel on our services across our extensive rail network
- Discounted train travel on other train companies
- Entry into a pension scheme
- A free uniform
- Excellent holiday entitlement
- A salary of £35,371pa during your training, rising to £41,292pa upon completion of training
Average hours are 35 per week. Train Managers are the face of CrossCountry, so you’ll make sure that every journey is a great one for our customers. You will be responsible for checking and selling tickets on board our services, advising customers about their journey by communicating individually & in groups and always being aware of their individual needs.
Not every day runs smoothly on the Railway, and you could face many different challenges as a Train Manager, so you need to be able to deal with the unexpected in a calm but confident way. You will ensure the train environment is comfortable by fixing and reporting defective equipment and managing luggage issues.
You’ll get to work as a team with your fantastic On-Board colleagues to ensure that our customers have a memorable experience every time they travel with CrossCountry. Safety is always vitally important; we will train you on all procedures, rules and regulations so that you are prepared to take the lead should any critical situation demand it.
Your initial 10-week training course will take place at our Customer Service Training Centre in Derby where you will be trained on all aspects of the role. This is not a 9-to-5 role, so look away now if you don’t like working shifts or some weekends, but that means you’ll get time off in the week.
You must live within 1 hour’s commute of Newcastle and be able to travel at unsocial hours reliably due to the shiftwork involved. To apply for this role, please submit your current CV AND a covering letter explaining your reasons for applying and why you would be suitable. Close date for applications is Thursday 4th June 2026. Applications without a covering letter may not be considered.
Please note, Train Manager positions are safety critical, and the successful applicants will require a safety critical medical and a DBS check. We acknowledge the importance of our people's diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
Train Managers- Newcastle employer: XC Trains Limited
As a Train Manager with CrossCountry in Newcastle, you will be part of a dynamic team that values customer service and safety above all. Enjoy the unique benefits of free unlimited train travel, a competitive salary that increases post-training, and excellent holiday entitlement, all while working in a supportive environment that encourages personal growth and embraces diversity. With no two days alike, this role offers an exciting opportunity to engage with diverse passengers and tackle challenges head-on, making every journey memorable.
StudySmarter Expert Advice🤫
We think this is how you could land Train Managers- Newcastle
✨Tip Number 1
Get to know the company! Research CrossCountry and understand their values, especially around customer service and safety. This will help you tailor your conversations during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your people skills! As a Train Manager, you'll be interacting with all sorts of passengers. Role-play scenarios with friends or family to get comfortable handling different situations and delivering top-notch customer service.
✨Tip Number 3
Network like a pro! Connect with current or former Train Managers on LinkedIn. They can provide insider tips and maybe even refer you for the role. Plus, it shows you're proactive and serious about joining the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Make sure to include that covering letter explaining why you’re the perfect fit for the role – it’s your chance to shine!
We think you need these skills to ace Train Managers- Newcastle
Some tips for your application 🫡
Craft a Standout CV:Your CV is your first impression, so make it count! Highlight relevant experience, especially in customer service or team roles, and don’t forget to tailor it to the Train Manager position. We want to see how you can bring your unique skills to our trains!
Write a Compelling Cover Letter:This is your chance to shine! Explain why you’re passionate about the role and how your experiences make you a perfect fit. Be genuine and let your personality come through – we love seeing the real you!
Showcase Your Customer Service Skills:As a Train Manager, excellent customer service is key. Use examples from your past experiences to demonstrate how you’ve gone above and beyond for customers. We want to know how you handle challenges and ensure a great journey for everyone!
Apply Through Our Website:Make sure to submit your application through our website for the best chance of being noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team at CrossCountry. Don’t forget to double-check everything before hitting send!
How to prepare for a job interview at XC Trains Limited
✨Know Your Role Inside Out
Before the interview, make sure you understand the responsibilities of a Train Manager. Familiarise yourself with the key aspects of customer service, safety protocols, and how to handle unexpected situations. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, think of specific examples from your past experiences where you've gone above and beyond for customers. Be ready to discuss how you would handle difficult situations or complaints on board the train.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would react in various scenarios, such as dealing with a disruptive passenger or managing luggage issues. Practise your responses to these types of questions so you can demonstrate your problem-solving skills and calmness under pressure.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly for your interview to reflect the professional image of a Train Manager. Also, plan your journey to ensure you arrive on time, as punctuality is crucial in the rail industry. It shows that you respect their time and are serious about the position.
