At a Glance
- Tasks: Deliver excellent customer service and ensure safe journeys on high-speed trains.
- Company: Join CrossCountry, a leading rail operator with a focus on customer experience.
- Benefits: Enjoy free unlimited travel, discounted fares, and a competitive salary.
- Other info: Dynamic role with a 10-week training course and great career progression.
- Why this job: Be the face of our brand and create memorable experiences for passengers.
- Qualifications: Strong communication skills and a passion for customer service required.
The predicted salary is between 35371 - 35371 £ per year.
<div><h2>Overview</h2><p>Train Managers join Cross Country at Edinburgh and are the face of the brand.
You will deliver excellent customer service on Voyager trains travelling at up to 125mph and ensure safe journeys for all passengers.</p><h2>Benefits & Salary</h2><p>• Free unlimited travel across our rail network<br>• Discounted travel on other train operators<br>• Pension scheme entry<br>• Free uniform<br>• Generous holiday entitlement<br>• Salary: £35,371 per annum during the 10‑week training period, increasing to £41,292 per annum after training completion<br>• Average hours: 35 per week (shift work, including weekends and unsocial hours)</p><h2>Key Responsibilities</h2><ul><li>Check and sell tickets on board our services</li><li>Advise customers about their journeys, communicating individually and in groups</li><li>Meet individual customer needs and manage luggage issues</li><li>Maintain a comfortable train environment by fixing and reporting defective equipment</li><li>Handle unexpected events calmly and with confidence</li><li>Ensure compliance with all safety procedures and be prepared to lead in critical situations</li><li>Work collaboratively with on‑board colleagues to create memorable experiences for passengers</li><li>Complete a 10‑week training course starting in September at Derby</li></ul><h2>Qualifications & Requirements</h2><ul><li>Must live within one hour’s commute of Edinburgh</li><li>Reliable to travel during unsocial hours and shift work</li><li>Strong communication and customer service skills</li><li>Required to obtain a safety‑critical medical and pass a DBS check</li><li>Applicants must submit a current CV and a covering letter explaining their suitability and reasons for applying</li><li>Applications without a covering letter may not be considered</li><li>Close date for applications: Friday 17 July 2026</li></ul><h2>EEO Statement</h2><p>We acknowledge the importance of our people’s diverse experiences, talents and cultures.
Embracing diversity and creating inclusion is a key component of our talent strategy.
The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.</p></div> #J-18808-Ljbffr
Train Managers- Edinburgh employer: XC Trains Limited
CrossCountry is an exceptional employer, offering Train Managers in Edinburgh the opportunity to be the face of our brand while delivering outstanding customer service on high-speed trains. With benefits like free unlimited travel, a competitive salary that increases post-training, and a strong commitment to employee growth and diversity, we foster a supportive work culture that values every team member's contribution. Join us to embark on a rewarding career where you can make a real difference in passengers' journeys.
