At a Glance
- Tasks: Deliver exceptional customer service and create positive experiences for passengers on our trains.
- Company: Join CrossCountry, a leading national transport brand with a focus on inclusivity.
- Benefits: Starting salary of £26,888, rising to £34,061, plus 30 days holiday and free travel perks.
- Other info: Dynamic role with comprehensive training and great career growth opportunities.
- Why this job: Be the face of CrossCountry and make every journey memorable for our customers.
- Qualifications: Excellent people skills, customer service driven, and a strong team player.
The predicted salary is between 26888 - 34061 £ per year.
Retail Service Managers – Edinburgh (On Board Catering Crew)
Are you passionate about delivering exceptional customer service?
Do you thrive in a fast-paced, people-focused environment?
If so, Cross Country is looking for enthusiastic Retail Service Managers to join our dynamic team based in Edinburgh throughout 2026.
What you’ll be doing
As a Retail Service Manager, you will be the face of Cross Country onboard our trains – providing a warm welcome, delivering a high-quality at-seat catering service through the train, and making every journey a positive experience for our customers.
From serving refreshments in Standard Class to offering complimentary service in First Class, you will play a key role in ensuring passengers travel in comfort and style.
What’s in it for you?
Starting salary: £26,888 pa during training, rising to £34,061 after successful training (based on a 38-hour week)
Permanent, full-time position with great career prospects
Comprehensive training and continuous support (Your initial 4-week training course will take place at our Customer Service Training Centre in Derby, where you will be trained on all aspects of the role).
Opportunities to grow within a national transport brand.
- What we are looking for
- Excellent people skills – confident, approachable, and great at connecting with customers.
- Customer service driven – Maintains a strong focus on customer satisfaction by delivering efficient, and proactive service at all times.
- Strong work ethic – reliable, consistent, and committed to high standards.
- Team player – work seamlessly with onboard crew and local colleagues.
- Flexible – able to work early mornings, evenings, weekends, and bank holidays.
- Well-presented – professional appearance that reflects our brand.
• Personality – we want authentic, energetic individuals, not robots!
Location Requirement
You must live within 1 hour’s commute of Edinburgh and be able to travel at unsocial hours reliably.
Why Join Cross Country?
At Cross Country, we’re committed to building a diverse and inclusive workforce where everyone can thrive.
We value the unique perspectives that everyone brings and believe this drives our success.
- Holiday allowance of 30 days, rising by one day a year up to a maximum 35 days.
- Entry into the Pension Scheme
- Free travel on Arriva Rail services (Cross Country, Chiltern, London Overground and Grand Central)
- 75% off travel on other UK rail companies
- Discounted European rail travel after one year.
Application Deadline: Friday 4th September 2026.
Please note, successful applicants will be required to attend a medical and have a DBS check.
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Retail Service Managers- Edinburgh employer: XC Trains Limited
CrossCountry is an exceptional employer that prioritises employee growth and development, offering comprehensive training and a clear path for career advancement within the national transport sector. With a vibrant work culture that values diversity and inclusivity, employees enjoy generous benefits such as a competitive salary, extensive holiday allowance, and free travel on various rail services, making it an attractive place to work in Edinburgh.
