At a Glance
- Tasks: Support the implementation of a 6-month booking horizon and enhance customer experience.
- Company: Join CrossCountry, a leader in evolving rail travel with a focus on sustainability.
- Benefits: Enjoy hybrid working, free rail travel, discounted trips, and a pension scheme.
- Other info: Diverse and inclusive workplace with opportunities for growth and development.
- Why this job: Make a real impact on passenger journeys and shape the future of travel.
- Qualifications: Analytical skills, excellent communication, and a data-driven mindset are essential.
The predicted salary is between 36900 - 45100 £ per year.
Reservations and Systems Analyst Location – Birmingham (Hybrid) Salary – Up to £37,000 At Cross Country, we’re on a mission to evolve rail travel.
As our new Reservations and Systems Analyst, you’ll play a key role in shaping the future of travel by supporting in the implementation and maintenance of a 6‑month booking horizon within the reservation system, allowing customers to book further in advance to enhance the customer experience while driving sustainable business growth.
Reservations and Systems Analyst As Reservations and Systems Analyst, you’ll be at the forefront of our commercial strategy—playing a vital role in growing and enhancing passenger journeys that drive sustainable business growth.
This is your opportunity to make a tangible impact with a real influence.
What you’ll be doing
- Supporting with the implementation and maintenance of a 6‑month booking horizon within the reservation system.
- Provide support for management of all aspects of the reservation system, including ensuring all train management is completed to the highest standard through ensuring that all data inputs and outputs are accurate.
- Work with the Revenue Management Team to review and refine dashboards and analytical queries.
- Consult with system suppliers to answer questions and documenting these answers to improve wider team knowledge and maintain own subject matter expert status.
- Work with system suppliers to scope relevant improvements, alongside the Revenue Growth Manager and the Revenue Management Systems Manager.
What we’re looking for
Essential
- A dynamic and positive individual with the enthusiasm for getting to grips with complex issues.
- Able to apply analytical skills to the rail business environment.
- Excellent communicator and ability to work alone or as part of a team.
- Ability to work to tight deadlines.
- Data‑driven mindset with strong analytical and reporting skills.
- Good understanding of Microsoft Excel.
Desirable
- Good understanding of revenue management concepts, theories and techniques
- Knowledge of the S3 Reservation System
- Knowledge of SQL
- Experience using Power BI and/or Microsoft Fabric
- Knowledge of the Cross Country business and the wider rail industry
Employee benefits
- Hybrid working arrangement
- Employee Assistance Programme
- Free Rail Travel on all Cross Country and Arriva owned train companies.
- Discounted travel on UK and European trains.
- Pension Scheme
- Cycle to Work Scheme
We believe in the power of diversity and inclusion and are committed to building a workforce that reflects the varied backgrounds, experiences, and perspectives of our society.
Your unique talents are welcomed here, and we encourage applications from all backgrounds.
Closing date for applications: 22nd September 2026
Arriva is a leading provider of passenger transport across Europe, employing around 34,400 people and delivering around 1.6 billion passenger journeys.
With buses, trains, coaches, trams, waterbuses, bike‑sharing systems, on‑demand transport solutions and a rolling stock leasing company, Arriva proudly connects people and communities safely, reliably and sustainably across 11 countries, delivering these services in a better way, every day.
The activities of Arriva are divided into four business units: UK Bus, UK Trains, The Netherlands and Mainland Europe.
Arriva has passenger transport operations in the Czech Republic, Croatia, Hungary, Italy, the Netherlands, Poland, Slovakia, Slovenia, Spain and the United Kingdom, and also operates a rolling stock leasing company in Romania.
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Reservations and Systems Analyst employer: XC Trains Limited
CrossCountry is an exceptional employer that prioritises a vibrant work culture and employee growth, making it an ideal place for Retail Service Managers in Edinburgh. With a competitive salary structure, comprehensive training, and generous holiday allowances, we ensure our team members feel valued and supported. Join us to be part of a diverse workforce that celebrates individuality while delivering outstanding customer service on our trains.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations and Systems Analyst
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like XC Trains Limited.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by XC Trains Limited. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Reservations and Systems Analyst
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at XC Trains Limited, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at XC Trains Limited and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into XC Trains Limited. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at XC Trains Limited
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at XC Trains Limited.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to XC Trains Limited.
