Retail Service Managers- Reading

Retail Service Managers – Reading (On Board Catering Crew)Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, people-focused environment? If so, CrossCountry is looking for enthusiastic Retail Service Managers to join our dynamic team based in Reading.What you’ll be doingAs a Retail Service Manager, you will be the face of CrossCountry onboard our trains – providing a warm welcome, delivering a high-quality catering service through the train either with a Trolley Service or from the On Board Shop, making every journey a positive experience for our customers.From serving refreshments in Standard Class to offering complimentary service in First Class, you will play a key role in ensuring passengers travel in comfort and style.What’s in it for you?Starting salary: £26,888 pa during training, rising to £34,061 after successful training (based on a 38-hour week)Permanent, full-time position with great career prospectsComprehensive training and continuous support (Your initial 4-week training course will take place at our Customer Service Training Centre in Derby, where you will be trained on all aspects of the role).Opportunities to grow within a national transport brand.What We are Looking ForWe are not just hiring for a role — we’re hiring the right people. Here’s what success looks like:Excellent people skills – confident, approachable, and great at connecting with customers.Customer service driven – Maintains a strong focus on customer satisfaction by delivering efficient, and proactive service at all times.Strong work ethic – reliable, consistent, and committed to high standards.Team player – work seamlessly with onboard crew and local colleagues.Flexible – able to work early mornings, evenings, weekends, and bank holidays.Well-presented – professional appearance that reflects our brand.Personality – we want authentic, energetic individuals, not robots!Location RequirementYou must live within 1 hour’s commute of Reading and be able to travel at unsocial hours reliably.Why Join CrossCountry?At CrossCountry, we’re committed to building a diverse and inclusive workforce where everyone can thrive. We value the unique perspectives that everyone brings and believe this drives our success.In return our benefits include:Holiday allowance of 30 days, rising by one day a year up to a maximum 35 days.Entry into the Pension SchemeFree travel on Arriva Rail services (CrossCountry, Chiltern, London Overground and Grand Central)75% off travel on other UK rail companiesDiscounted European rail travel after one year.Application Deadline: Sunday 20th September 2026.Please note, successful applicants will be required to attend a medical and have a DBS check.Join us and be part of something bigger – making journeys better, one customer at a time.Did you know you can set up alerts for new job opportunities?Simply navigate to 'My Job Alerts' in the Jobs Hub to get started. #J-18808-Ljbffr