CrossCountry is seeking a Retail Service Manager to be the face of our onboard catering, delivering a premium service via trolley or onboard shop to passengers in Standard and First Class. You will help ensure journeys are comfortable and enjoyable through thoughtful, proactive guest care.
Training starts with a 4-week course at the Derby Customer Service Training Centre, followed by a permanent full-time role.
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Onboard Retail Service Manager — Guest Experience employer: XC Trains Limited
CrossCountry is an exceptional employer that prioritises a vibrant work culture and employee growth, making it an ideal place for Retail Service Managers in Edinburgh. With a competitive salary structure, comprehensive training, and generous holiday allowances, we ensure our team members feel valued and supported. Join us to be part of a diverse workforce that celebrates individuality while delivering outstanding customer service on our trains.
