At a Glance
- Tasks: Ensure a safe and enjoyable journey for passengers while managing ticket sales and customer needs.
- Company: Join CrossCountry, a leading train service provider with a focus on customer experience.
- Benefits: Enjoy free unlimited train travel, competitive salary, pension scheme, and generous holiday entitlement.
- Other info: Dynamic shift work with excellent training and career development opportunities.
- Why this job: Experience the thrill of working on high-speed trains and meet diverse people every day.
- Qualifications: Passion for customer service and ability to handle unexpected challenges confidently.
The predicted salary is between 35371 - 41292 € per year.
We are recruiting for Train Managers to join CrossCountry at Newcastle. Would you like to work onboard our Voyager trains, travelling at up to 125mph, helping to transport people across the UK? Would you like a role where no two days are the same and you meet different people every day? Are you passionate about delivering excellent Customer Service? Are you focused on delivering a safe train journey for all our customers and your colleagues?
If you answered ‘Yes’ to the above, then you could be just the person we are looking for so apply to be a Train Manager with CrossCountry at Newcastle.
As an employee, you will receive:
- Free unlimited train travel on our services across our extensive rail network
- Discounted train travel on other train companies
- Entry into a pension scheme
- A free uniform
- Excellent holiday entitlement
- A salary of £35,371pa during your training, rising to £41,292pa upon completion of training
Average hours are 35 per week. Train Managers are the face of CrossCountry, so you’ll make sure that every journey is a great one for our customers. You will be responsible for checking and selling tickets on board our services, advising customers about their journey by communicating individually & in groups and always being aware of their individual needs.
Not every day runs smoothly on the Railway, and you could face many different challenges as a Train Manager, so you need to be able to deal with the unexpected in a calm but confident way. You will ensure the train environment is comfortable by fixing and reporting defective equipment and managing luggage issues so be prepared to get your hands dirty!
You’ll get to work as a team with your fantastic On-Board colleagues to ensure that our customers have a memorable experience every time they travel with CrossCountry. Safety is always vitally important, we will train you on all procedures, rules and regulations so that you are prepared to take the lead should any critical situation demand it.
Your initial 10-week training course will take place at our Customer Service Training Centre in Derby where you will be trained on all aspects of the role. This is not a 9-to-5 role so look away now if you don’t like working shifts or some weekends, but that means you’ll get time off in the week.
You must live within 1 hour’s commute of Newcastle and be able to travel at unsocial hours reliably due to the shiftwork involved.
To apply for this role, please submit your current CV AND a covering letter explaining your reasons for applying and why you would be suitable. Close date for applications is Thursday 4th June 2026. Applications without a covering letter may not be considered.
Please note, Train Manager positions are safety critical, and the successful applicants will require a safety critical medical and a DBS check.
We acknowledge the importance of our people's diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
Train Managers- Newcastle in Newcastle upon Tyne employer: XC Trains Limited
CrossCountry is an exceptional employer, offering Train Managers in Newcastle a dynamic work environment where no two days are the same. With benefits like free unlimited train travel, a competitive salary that increases post-training, and a strong focus on employee growth through comprehensive training, we foster a culture of teamwork and customer service excellence. Join us to be part of a diverse and inclusive workforce that values your unique contributions while ensuring safety and memorable experiences for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Train Managers- Newcastle in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Research CrossCountry and understand their values, especially around customer service and safety. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your people skills! As a Train Manager, you'll be interacting with all sorts of passengers. Role-play scenarios with friends or family to get comfortable handling different situations and delivering excellent customer service.
✨Tip Number 3
Be ready for the unexpected! Think about how you'd handle challenges on the train, like dealing with delays or passenger issues. Showing that you can stay calm under pressure will impress the interviewers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, set up job alerts so you never miss out on new opportunities. We want to see you succeed!
We think you need these skills to ace Train Managers- Newcastle in Newcastle upon Tyne
Some tips for your application 🫡
Craft a Standout CV:Your CV is your first impression, so make it count! Highlight relevant experience and skills that align with the Train Manager role. Keep it clear, concise, and tailored to show why you’re the perfect fit for CrossCountry.
Write a Compelling Cover Letter:Don’t skip the cover letter – it’s your chance to shine! Explain why you want to join CrossCountry and how your passion for customer service makes you an ideal candidate. Be genuine and let your personality come through!
Showcase Your Customer Service Skills:As a Train Manager, excellent customer service is key. Use examples from your past experiences to demonstrate how you’ve gone above and beyond for customers. This will show us you’re ready to create memorable journeys!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at XC Trains Limited
✨Know Your Role Inside Out
Before the interview, make sure you understand what being a Train Manager involves. Familiarise yourself with the responsibilities, especially around customer service and safety. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, think of specific examples from your past experiences where you've gone above and beyond for customers. Be ready to discuss how you handle difficult situations and ensure a positive experience for everyone on board.
✨Prepare for the Unexpected
As a Train Manager, you'll face various challenges daily. Think about scenarios where things didn't go as planned and how you managed them. This will demonstrate your problem-solving skills and ability to stay calm under pressure, which are crucial for this job.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly for your interview to reflect the professional image of CrossCountry. Also, plan your journey to arrive on time, as punctuality is key in the rail industry. It shows that you respect their time and understand the importance of reliability.
