At a Glance
- Tasks: Assist with catering supply and provide top-notch customer service at Edinburgh Waverley.
- Company: Join a dynamic team in a bustling train station environment.
- Benefits: Earn £33,216 per year with flexible shifts and training opportunities.
- Other info: Diverse and inclusive workplace with career growth potential.
- Why this job: Make a difference by ensuring customers have a great travel experience.
- Qualifications: Previous customer service experience and ability to handle pressure.
The predicted salary is between 33216 - 33216 € per year.
Salary is £33,216 per year based on 35 hours per week. An exciting position has become available for a Customer Service Assistant based at Edinburgh Waverley. Joining part of the existing team at Edinburgh, you will assist with both catering supply and customer service procedures, ensuring a safe and effective workplace for all our teams and customers.
You will continually provide excellent customer service no matter what the circumstances are. You will be responsible for picking and taking catering orders from the Service Centre on the Station to the train, ensuring all orders are fulfilled and delivered on time to the relevant train, ensuring all temperature checks are adhered to and carrying out cleaning as required.
You will also be responsible for a variety of tasks including:
- Following all safety procedures
- Answering customer enquiries
- Assisting customers to the trains
- Ensuring our trains have the correct stock on board
- Signing for deliveries of catering products
- Ensuring stock rotation
- Refreshing and delivering pump pot to the trains
At all times you will keep our customers, and those of other Train Operating Companies, informed of any changes to their train service especially in times of disruption. This position covers a variety of shifts over 7 days between 04:45 and 19:30, although Sunday is outside the working week you will be rostered to work and be expected to work it if it can't be covered.
If you are interested in applying for this position you will need to send in your CV and attach a personal statement to clearly demonstrate your skills and experience relevant to the below:
- Previous customer service experience
- Experience of working shifts
- Basic food hygiene (although training will be given)
- Ability to handle difficult situations
- Ability to think on your feet
- Experience of meeting deadlines and working under pressure
- Experience within logistics (although not essential)
- IT Literate
The successful candidate will be required to undertake a medical examination & substance abuse screening and a DBS check. To apply, please submit your CV by the close date of Friday 22nd May 2026.
We acknowledge the importance of our people's diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
Customer Service Assistant- Edinburgh Waverley employer: XC Trains Limited
As a Customer Service Assistant at Edinburgh Waverley, you will be part of a dynamic team dedicated to delivering exceptional service in a vibrant and bustling environment. Our commitment to employee growth is reflected in our comprehensive training programmes and supportive work culture, ensuring that every team member feels valued and empowered. With competitive pay and the opportunity to work in one of Scotland's most iconic locations, we offer a rewarding career path for those passionate about customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant- Edinburgh Waverley
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about them in your cover letter.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service. Think of examples from your past experiences that highlight your skills, especially in handling difficult situations.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart appearance can set the tone for a positive interaction with your potential employer.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. It also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Assistant- Edinburgh Waverley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Assistant role. Highlight your previous customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Personal Statement:Your personal statement is your chance to shine! Use it to showcase your skills and experiences that are relevant to the role. Be specific about how you've handled difficult situations or worked under pressure – we love real-life examples!
Show Off Your Flexibility:Since this role involves various shifts, make sure to mention your availability and willingness to work different hours, including Sundays. We appreciate candidates who are adaptable and ready to jump in when needed!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your CV and personal statement. Plus, you can set up job alerts for future opportunities – we’d love to keep in touch!
How to prepare for a job interview at XC Trains Limited
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've handled difficult situations or provided excellent service in the past. This role is all about keeping customers happy, so showing you understand that will go a long way.
✨Familiarise Yourself with the Role
Take some time to really understand what the job entails. Read through the job description carefully and think about how your experience aligns with the responsibilities listed. Being able to discuss specific tasks, like handling catering orders or managing stock, will show you're genuinely interested.
✨Prepare for Shift Work Questions
Since this position involves working various shifts, be prepared to discuss your availability and any previous experience with shift work. Highlight your flexibility and willingness to adapt to different schedules, as this is crucial for the role.
✨Show Off Your IT Skills
As the job requires being IT literate, make sure you can talk about your experience with technology. Whether it's using software for logistics or handling customer enquiries online, be ready to give examples of how you've used tech to improve your work efficiency.
