At a Glance
- Tasks: Resolve customer complaints with empathy and provide accurate travel information.
- Company: Join CrossCountry, a leading rail travel company in Birmingham.
- Benefits: Flexible hours, supportive team, and opportunities for personal growth.
- Other info: Dynamic role with weekend coverage and a 37-hour work week.
- Why this job: Make a difference in customers' travel experiences while developing your skills.
- Qualifications: Strong communication skills and customer-facing experience required.
The predicted salary is between 25000 - 30000 £ per year.
Cross Country is seeking a Customer Relations Consultant to join our team in Birmingham.
You will resolve complaints with empathy, provide accurate information, and work toward First Time Resolution while supporting franchise and travel policies.
Ideal candidates will have strong communication, customer-facing experience, and the ability to manage multiple tasks across digital platforms.
The role includes weekend coverage and a 37-hour week, with office hours 08:00–20:00.
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Customer Care & Resolution Specialist — Rail Travel Benefits employer: XC Trains Limited
XC Trains Limited is an exceptional employer, offering a dynamic work environment in the heart of Edinburgh. With a strong focus on employee development through a comprehensive 10-week training programme, staff enjoy unique benefits such as unlimited travel across the rail network, a robust pension scheme, and generous holiday entitlement, all while being part of a team dedicated to delivering outstanding customer service.
