At a Glance
- Tasks: Deliver excellent customer service on trains and at barriers, ensuring a fantastic travel experience.
- Company: Join a dynamic team at a leading transport company in Bristol.
- Benefits: Competitive salary of £37,444pa, flexible shifts, and opportunities for career growth.
- Other info: Embrace diversity and inclusion in a supportive work environment.
- Why this job: Experience variety every day while making a real difference to customers' journeys.
- Qualifications: Proven customer service skills, teamwork, and ability to handle various situations.
The predicted salary is between 37444 - 37444 £ per year.
Working out of Bristol Temple Meads, we are looking for someone who is passionate about delivering excellent customer service across our network, either on board our fleet of trains or at the barriers. The salary is £37,444 per annum based on a 35-hour week. The close date for applications is Friday 05th June 2026.
If you are successful in your application, this role will offer challenge and variety, and no two days will be the same. You will be working both on board and at barriers. On the trains, you will be working alongside the Train Manager/Senior Conductor with on board travel enquiries, ticket checking and selling, undertaking travel irregularity reports and MG11s, as well as offering support to your other on board colleagues. At barriers, you will work alongside other Revenue & Support Specialists as well as other train operating companies and the BTP.
Working a variety of shift patterns from early morning to late at night, over 7 days a week - flexibility is essential to this role. There may also be a requirement to stay overnight at various locations if supporting at events across our network. Average hours are 35 per week.
You will face many different challenges while working on board the trains or at the stations, which will require you to possess an outgoing, confident personality as well as outstanding customer service skills, an eye for detail and the drive to work hard. As a customer-focused role, the focus is to provide a professional service and ensure all our customers receive a fantastic experience every time they travel with us.
To be successful in this role you must clearly demonstrate with a covering letter and CV the following skills and experience:
- A proven track record of customer service experience
- Ability to work various shifts
- Excellent communication skills, both verbal and written
- IT Literate with knowledge of Microsoft Office
- Ability to write comprehensive and accurate reports fit for presentation as evidence in court
- An ability to follow rules and regulations in the workplace
- Teamwork
- Able to think on your feet to deal with different situations
- An ability to defuse potential conflict situations
To apply for this role, please submit your current CV & covering letter by the close date of Friday 05th June 2026. Please note, successful applicants will be required to attend a pre-employment medical and have a DBS check carried out.
We acknowledge the importance of our people's diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
Revenue & Support Specialist - Bristol employer: XC Trains Limited
As a Revenue & Support Specialist based in the vibrant Bristol Temple Meads, you will join a dynamic team dedicated to delivering exceptional customer service across our train network. Our inclusive work culture fosters personal and professional growth, offering diverse challenges that ensure no two days are alike. With competitive pay, flexible shift patterns, and opportunities for overnight travel, we provide a rewarding environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Revenue & Support Specialist - Bristol
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about us in your cover letter.
✨Tip Number 2
Practice makes perfect! Before any interviews, run through common questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your customer service experience.
✨Tip Number 3
Be ready to showcase your skills on the spot! During interviews, be prepared to give examples of how you've handled tricky customer situations. We love hearing about real-life experiences that demonstrate your problem-solving abilities.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a great chance to reiterate why you’d be a fantastic fit for the Revenue & Support Specialist position.
We think you need these skills to ace Revenue & Support Specialist - Bristol
Some tips for your application 🫡
Show Your Passion for Customer Service:Make sure to highlight your love for delivering excellent customer service in both your CV and covering letter. We want to see how you've gone above and beyond for customers in the past!
Tailor Your Application:Don’t just send a generic CV! Tailor your application to reflect the skills and experiences mentioned in the job description. We’re looking for specific examples that demonstrate your ability to handle various situations.
Be Clear and Concise:When writing your covering letter, keep it clear and to the point. We appreciate well-structured applications that get straight to the heart of your relevant experience and skills.
Apply Through Our Website:Remember to submit your application through our website! It’s the best way to ensure we receive your CV and covering letter directly. Plus, you can easily track your application status there.
How to prepare for a job interview at XC Trains Limited
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service experience. Think of specific examples where you've gone above and beyond for a customer. This role is all about delivering excellent service, so be ready to share how you've handled tricky situations or resolved conflicts in the past.
✨Flexibility is Key
Since this job involves various shift patterns and potential overnight stays, be prepared to discuss your availability. Show that you're adaptable and willing to take on different shifts. It might help to have a few examples of how you've managed flexible work schedules in the past.
✨Communication is Everything
This role requires excellent verbal and written communication skills. Practice articulating your thoughts clearly and confidently. You might even want to prepare a short report or summary of a past experience to demonstrate your ability to write comprehensive reports, as this will be crucial for the job.
✨Teamwork Makes the Dream Work
Highlight your teamwork skills during the interview. Be ready to talk about how you've collaborated with others in previous roles, especially in high-pressure situations. This job will require you to work closely with colleagues, so showing that you can be a team player will definitely work in your favour.
