At a Glance
- Tasks: Deliver excellent customer service on trains and at stations, ensuring a fantastic travel experience.
- Company: Join a dynamic team in Birmingham with a focus on customer satisfaction.
- Benefits: Competitive salary of £37,444pa for a 35-hour week and flexible working hours.
- Other info: Embrace diversity and inclusion in a supportive work environment.
- Why this job: Experience variety every day while making a real difference to customers' journeys.
- Qualifications: Proven customer service skills, excellent communication, and teamwork abilities required.
The predicted salary is between 37444 - 37444 £ per year.
Working out of Birmingham we are looking for someone who is passionate about delivering excellent customer service across our network, either on board our fleet of trains or at the station. The salary is £37,444pa based on a 35-hour week. Close date for applications is Friday 05th June 2026.
If you are successful in your application, this role will offer challenge and variety, and no two days will be the same. You will be working both on board and at barriers. On the trains you will be working alongside the Train Manager/Senior Conductor with on board travel enquiries, ticket checking and selling, undertaking travel irregularity reports and MG11s, as well as offering support to your other on board colleagues. At barriers you will work alongside other Revenue & Support Specialists as well as other train operating companies and the BTP.
Working a variety of shift patterns from early morning to late at night, over 7 days a week - flexibility is essential to this role, there may also be a requirement to stay overnight at various locations if supporting at events across our network. Average hours are 35 per week.
You will face many different challenges while working on board the trains or at the stations, which will require you to possess an outgoing, confident personality as well as outstanding customer service skills, an eye for detail and the drive to work hard. As a customer focused role, the focus is to provide a professional service and ensure all our customers receive a fantastic experience every time they travel with us.
To be successful in this role you must clearly demonstrate with a covering letter and CV the following skills and experience:
- A proven track record of customer service experience
- Ability to work various shifts
- Excellent communication skills, both verbal and written
- IT Literate with knowledge of Microsoft Office
- Ability to write comprehensive and accurate reports fit for presentation as evidence in court
- An ability to follow rules and regulations in the workplace
- Teamwork
- Able to think on your feet to deal with different situations
- An ability to defuse potential conflict situations
To apply for this role, please submit your current CV & covering letter by the close date of Friday 05th June 2026. Please note, successful applicants will be required to attend a pre-employment medical and have a DBS check carried out.
We acknowledge the importance of our people's diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
Revenue & Support Specialist - Birmingham employer: XC Trains Limited
As a Revenue & Support Specialist in Birmingham, you will join a dynamic team dedicated to delivering exceptional customer service across our train network. We pride ourselves on fostering a supportive work culture that values flexibility and teamwork, offering competitive salaries and opportunities for personal growth. With diverse challenges each day, you'll find a rewarding environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Revenue & Support Specialist - Birmingham
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about us in your interview.
✨Tip Number 2
Practice your customer service scenarios. Think of examples from your past experiences where you’ve gone above and beyond for a customer. This will help you shine during the interview!
✨Tip Number 3
Be ready to showcase your flexibility. Since this role involves various shifts, prepare to discuss how you manage your time and adapt to changing schedules. We love candidates who can think on their feet!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows you’re genuinely interested in the role and appreciate the opportunity.
We think you need these skills to ace Revenue & Support Specialist - Birmingham
Some tips for your application 🫡
Show Your Passion for Customer Service:Make sure to highlight your love for delivering excellent customer service in both your CV and covering letter. We want to see how you've gone above and beyond for customers in the past!
Tailor Your Application:Don’t just send a generic CV! Tailor your application to reflect the skills and experiences mentioned in the job description. We’re looking for specific examples that demonstrate your ability to handle various situations.
Be Clear and Concise:When writing your covering letter, keep it clear and to the point. We appreciate well-structured applications that get straight to the heart of why you’d be a great fit for the role.
Apply Through Our Website:Remember to submit your application through our website! It’s the best way to ensure we receive your CV and covering letter directly. Plus, it makes tracking your application easier for us!
How to prepare for a job interview at XC Trains Limited
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service experience. Think of specific examples where you've gone above and beyond for a customer. This role is all about delivering excellent service, so be ready to share how you've handled tricky situations or resolved conflicts in the past.
✨Flexibility is Key
Since this job involves various shift patterns and potential overnight stays, be prepared to discuss your availability. Show that you're adaptable and willing to take on different shifts. It might help to mention any previous roles where you had to be flexible with your hours.
✨Communication is Everything
Practice your verbal and written communication skills. You’ll need to convey information clearly and write reports accurately. Consider preparing a short report or summary of a past experience to demonstrate your writing skills during the interview.
✨Team Player Vibes
This role requires teamwork, so think about times when you've successfully collaborated with others. Be ready to talk about how you support your colleagues and contribute to a positive team environment. Highlight any experiences where you’ve worked alongside diverse teams or dealt with different stakeholders.
