XC Trains Limited is seeking an Operational and Customer Standards Manager in Birmingham to lead the development and embedding of operational standards across our fleet and customer service functions. You will shape standards using operational insight, performance data and stakeholder feedback, ensuring practical and consistent application in real-world operations.
The role requires credibility in railway operations, strong leadership, and the ability to turn complex requirements into clear
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Operational Standards & Customer Experience Lead in Birmingham employer: XC Trains Limited
CrossCountry is an exceptional employer that prioritises a vibrant work culture and employee growth, making it an ideal place for Retail Service Managers in Edinburgh. With a competitive salary structure, comprehensive training, and generous holiday allowances, we ensure our team members feel valued and supported. Join us to be part of a diverse workforce that celebrates individuality while delivering outstanding customer service on our trains.
