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- Tasks: Build strong client relationships and provide top-notch support in a hybrid work environment.
- Company: Join XBP Europe, a leader in innovative payment solutions with a collaborative culture.
- Benefits: Enjoy a permanent contract, paid holidays, medical benefits, and exciting rewards.
- Why this job: Make a real impact by enhancing client experiences and driving digital transformation.
- Qualifications: Strong communication skills, problem-solving abilities, and proficiency in Microsoft Office required.
- Other info: Diverse workplace committed to equality and personal data protection.
The predicted salary is between 36000 - 60000 £ per year.
XBP Europe is an innovative, forward-thinking provider of bills and payment process solutions. Leveraging an EMEA-wide footprint and proprietary technology and services, we are backed by decades of industry-relevant experience. Bills and payment processes are increasingly omni-channel and paperless. That’s where XBP Europe comes in. Our offerings enable seamless workflows and frictionless transactions. XBP Europe combines physical documents, digital data, and instant messaging to help organisations work smarter. As part of that, we help to gather, process, and refine valuable data for use in decision-making. Our digital transformation solutions enhance efficiency, cash flow, and end-user experience. We serve a growing client list throughout Europe.
Job type: Permanent contract
Working mode: Hybrid 3 days a week
Essential Functions And Responsibilities
- Manage and develop strong client relationships with multiple clients
- Act as a liaison between various departments to fulfill the needs and expectations of our clients
- Responsible for understanding and education of all offerings and services
- Service incoming client calls regarding completion times, billing, and explanation of services performed
- Place outbound calls to clients in an effort to obtain additional information necessary to fulfill clients’ service agreements
- Provide technical software support to clients and learn various software programs
- Testing of new proprietary software prior to client release
- Resolution of outstanding Accounts Receivable issues – outstanding invoices, unpaid prepayments, and credit card discrepancies
- Set appointments and continuing education sessions with CPAs and end clients for sales team
- Draft agreements and provide general sales support for sales team as needed
Minimum Job Qualifications/Experience
- Excellent communication and interpersonal skills
- Detail oriented
- Strong problem solver with the ability to think critically, gather data, analyze information and prepare reports
- Able to multi-task to accomplish workload efficiently
- Strong documentation skills and the organization of client information
- Proficient utilizing Microsoft Office products such as Outlook, Word and Excel
- Ability to self-manage
Benefits
- Referral Bonus
- Permanent Contract
- Paid Holidays
- BUPA Medical Benefits
- Life insurance (4 X Salary)
- Rewards and incentive - Spotlight scheme
- Company Service Award
XBP Europe prioritizes individual privacy and is devoted to safeguarding personal data. Our recruitment policy focuses on selecting the most qualified candidates based on merit and skills aligned with position requirements. Candidate information is handled in strict compliance with GDPR policies and relevant data protection laws. XBP Europe is committed to creating a diverse environment. Qualified applicants will be considered for employment without regard to their characteristics or preferences. We provide equality, fairness and respect for all in our employment, whether temporary, part-time or full-time. We oppose and avoid all forms of unlawful discrimination including those known as protected characteristics.
HealthCare Customer Relationship Manager in Egham employer: XBP Europe
Contact Detail:
XBP Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HealthCare Customer Relationship Manager in Egham
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and customer relationship sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research XBP Europe thoroughly—know their services and how they impact client relationships. Practise common interview questions and think of examples from your past experiences that showcase your skills in managing client relationships.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Customer Relationship Manager position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got all the latest job openings listed there, and it’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at XBP Europe!
We think you need these skills to ace HealthCare Customer Relationship Manager in Egham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Relationship Manager role. Highlight your experience in managing client relationships and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since this role involves a lot of client interaction, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and don’t shy away from sharing examples of how you've effectively communicated with clients in the past.
Be Detail-Oriented: Attention to detail is key in this position. Make sure your application is free from typos and errors. We appreciate candidates who take the time to present their information clearly and accurately, as it reflects how you might handle client documentation.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at XBP Europe
✨Know Your Stuff
Make sure you understand XBP Europe's offerings and services inside out. Familiarise yourself with their bills and payment process solutions, as well as the technology they use. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Relationship Manager, strong communication is key. Prepare examples of how you've successfully managed client relationships in the past. Think about times when you resolved issues or educated clients about services, and be ready to share those stories during the interview.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss how you approach problem-solving. Think of specific instances where you had to analyse information, gather data, and prepare reports. Highlight your critical thinking skills and how they can benefit XBP Europe in resolving client issues.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the software you'll be using, or how success is measured in this role. This shows your enthusiasm and helps you determine if the company culture aligns with your values.
