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For Companies At a Glance
- Tasks: Be the go-to person for customer success, managing accounts and ensuring satisfaction.
- Company: Join XBP Europe, a leader in innovative payment solutions across EMEA.
- Benefits: Enjoy a permanent contract, paid holidays, and an annual bonus plan.
- Why this job: Make a real impact by enhancing customer experiences and driving growth.
- Qualifications: A relevant degree or experience in customer relationship management is required.
- Other info: This role is hybrid, with 3 days in the office in Harlow.
The predicted salary is between 28800 - 42000 £ per year.
About XBP Europe
XBP Europe is an innovative, forward-thinking provider of bills and payment process solutions. Leveraging an EMEA-wide footprint and proprietary technology and services, we are backed by decades of industry-relevant experience.
Bills and payment processes are increasingly omni-channel and paperless. That’s where XBP Europe comes in. Our offerings enable seamless workflows and frictionless transactions. XBP Europe combines physical documents, digital data, and instant messaging to help organisations work smarter. As part of that, we help to gather, process, and refine valuable data for use in decision-making.
Our digital transformation solutions enhance efficiency, cash flow, and end-user experience. We serve a growing client list throughout Europe. See why organisations of all sizes choose XBP Europe as a digital transformation partner, visit our website at
Job Description
Customer Success Manager -Hybrid-3 days in an office , Harlow CM195QS
About The Role
As a vital member of our team, the Customer Success Manager plays a pivotal role in ensuring the seamless delivery of high-quality products and services to our valued customers. Acting as the primary liaison between our company and customers, you will oversee the entire lifecycle of customer accounts, from implementation to ongoing management. Embracing our company's vision and core values, you will foster strong relationships with customers while driving operational excellence and identifying opportunities for growth.
Essential Job Responsibilities
- Serve as the main point of contact for all customer interactions, managing overall account relationships and ensuring customer satisfaction.
- Provide expert guidance and support to customers, particularly in utilizing the integrated solutions offered by our Healthcare and Solutions divisions.
- Investigate and resolve customer issues and complaints promptly and effectively.
- Collaborate with Operations and Accounting departments to ensure accurate billing and invoicing for customers.
- Maintain detailed records of customer communications and interactions.
- Prepare and deliver comprehensive reports and business reviews to customers, covering various aspects such as project status, meeting outcomes, and risk assessments.
- Facilitate internal and external discussions on process improvements and drive initiatives to successful completion.
- Identify and capitalize on opportunities for organic account growth, meeting the qualifications for our CRM incentive program.
- Develop proficiency in the business processes and technologies underpinning our services, enabling effective collaboration with technical teams.
- Demonstrate a general understanding of relevant technologies and services offered by the company, aligning them with customer needs.
- Ensure adherence to contractual requirements to safeguard the informational assets of both the company and its customers.
- Proactively tackle challenges and adapt to new processes and technologies, displaying individual drive and initiative.
Qualifications
- Bachelor's degree in a relevant field or or an equivalent combination of education and relevant experience is required.
- Proven experience in customer relationship management or a related role, preferably in the healthcare or technology sector.
- Strong communication and interpersonal skills, with the ability to effectively engage with customers and internal stakeholders at all levels.
- Excellent problem-solving abilities and a proactive approach to addressing issues.
- Demonstrated organizational skills, with the ability to manage multiple tasks and priorities effectively.
- Technical proficiency, with a solid understanding of business processes and the ability to grasp complex technologies.
- Ability to work independently with minimal supervision, displaying initiative and self-motivation.
- Flexibility to adapt to changing priorities and business needs.
- Physical ability to perform tasks such as sitting, typing, walking, and occasional lifting, as outlined in the job requirements.
Benefits
- Referral Bonus
- Permanent Contract
- Paid Holidays
- Annual bonus plan
Disclaimer
XBP Europe prioritizes individual privacy and is devoted to safeguarding personal data. Our recruitment policy focuses on selecting the most qualified candidates based on merit and skills aligned with position requirements. Candidate information is handled in strict compliance with GDPR policies and relevant data protection laws. Read our GDPR policy here.
XBP Europe is committed to creating a diverse environment. Qualified applicants will be considered for employment without regard to their characteristics or preferences. We provide equality, fairness and respect for all in our employment, whether temporary, part-time or full-time. We oppose and avoid all forms of unlawful discrimination including those known as protected characteristics.
XBP Europe recruiters or representatives will only contact you by emails ending with xbpeurope.com or exelatech.com. We would never ask you for payment or ask you to deposit a check into your personal bank account during the recruitment process.
Customer Success Manager employer: XBP Europe
Contact Detail:
XBP Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarize yourself with the healthcare and technology sectors, as this role requires a solid understanding of these industries. Research common challenges faced by customers in these fields and think about how you can address them.
✨Tip Number 2
Develop your communication skills to effectively engage with both customers and internal stakeholders. Practice active listening and empathy to build strong relationships and ensure customer satisfaction.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully resolved customer issues in the past. Be ready to discuss your approach and the outcomes during the interview.
✨Tip Number 4
Highlight your technical proficiency and understanding of business processes. Be prepared to discuss how you can leverage technology to enhance customer experiences and drive operational excellence.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Success Manager at XBP Europe. Tailor your application to highlight relevant experiences that align with the job description.
Highlight Relevant Experience: Emphasize your experience in customer relationship management, especially in the healthcare or technology sectors. Provide specific examples of how you've successfully managed customer accounts and resolved issues.
Showcase Communication Skills: Since strong communication is key for this role, ensure your application reflects your interpersonal skills. Use clear and concise language, and consider including examples of how you've effectively engaged with customers and stakeholders.
Demonstrate Problem-Solving Abilities: Include instances where you've proactively tackled challenges or improved processes. This will show your ability to adapt and drive operational excellence, which is crucial for the Customer Success Manager position.
How to prepare for a job interview at XBP Europe
✨Understand the Company’s Vision
Before your interview, take some time to familiarize yourself with XBP Europe's vision and core values. This will help you align your answers with what the company stands for and demonstrate your commitment to their mission.
✨Showcase Your Customer Relationship Skills
Be prepared to discuss your previous experiences in customer relationship management. Highlight specific examples where you successfully resolved issues or improved customer satisfaction, as this is crucial for the Customer Success Manager role.
✨Demonstrate Technical Proficiency
Since the role requires a solid understanding of business processes and technologies, be ready to talk about your technical skills. Discuss any relevant tools or systems you've used in the past and how they can benefit XBP Europe’s operations.
✨Prepare for Problem-Solving Scenarios
Expect to face questions that assess your problem-solving abilities. Prepare examples of challenges you've encountered in previous roles and how you tackled them. This will showcase your proactive approach and ability to adapt to new situations.
