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For Companies At a Glance
- Tasks: Build strong client relationships and support their needs with our innovative services.
- Company: Join XBP Europe, a leader in digital transformation solutions across Europe.
- Benefits: Enjoy a permanent contract, paid holidays, annual bonuses, and health benefits.
- Why this job: Make a real impact by enhancing client experiences in a dynamic environment.
- Qualifications: Strong communication skills and experience in healthcare are essential.
- Other info: Hybrid working model with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Customer Relationship Manager
Location: Egham, TW20 9AB OR Harlow CM195qs
Job type: Permanent contract
Working mode: Hybrid 3 days a week
Essential Functions And Responsibilities
- Manage and develop strong client relationships with multiple clients
- Act as a liaison between various departments to fulfill the needs and expectations of our clients
- Responsible for understanding and educating on all offerings and services
- Service incoming client calls regarding completion times, billing, and explanation of services performed
- Place outbound calls to clients in an effort to obtain additional information necessary to fulfill clients’ service agreements
- Provide technical software support to clients and learn various software programs
- Testing of new proprietary software prior to client release
- Resolution of outstanding Accounts Receivable issues – outstanding invoices, unpaid prepayments, and credit card discrepancies
- Set appointments and continuing education sessions with CPAs and end clients for sales team
- Draft agreements and provide general sales support for sales team as needed
Minimum Job Qualifications/Experience
- Excellent communication and interpersonal skills
- Required Experience in Healthcare (NHS)
- Detail oriented
- Strong problem solver with the ability to think critically, gather data, analyze information and prepare reports
- Able to multi‑task to accomplish workload efficiently
- Strong documentation skills and the organization of client information
- Proficient utilizing Microsoft Office products such as Outlook, Word and Excel
- Ability to self‑manage
- Referral Bonus
- Permanent Contract
- Paid Holidays
- BUPA Medical Benefits
- Life insurance (4 X Salary)
- Rewards and incentive – Spotlight scheme
- Company Service Award
Disclaimer
XBP Europe prioritizes individual privacy and is devoted to safeguarding personal data. Our recruitment policy focuses on selecting the most qualified candidates based on merit and skills aligned with position requirements. Candidate information is handled in strict compliance with GDPR policies and relevant data protection laws.
XBP Europe is committed to creating a diverse environment. Qualified applicants will be considered for employment without regard to their characteristics or preferences. We provide equality, fairness and respect for all in our employment, whether temporary, part‑time or full‑time. We oppose and avoid all forms of unlawful discrimination including those known as protected characteristics.
We would never ask you for payment or ask you to deposit a check into your personal bank account during the recruitment process.
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Customer Relationship Manager employer: XBP Europe
Contact Detail:
XBP Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn and let them know you're on the hunt for a Customer Relationship Manager role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching XBP Europe inside out. Understand their services and how they enhance client relationships. This will help you show off your knowledge and passion during the interview.
✨Tip Number 3
Practice your communication skills! As a Customer Relationship Manager, you'll need to be a strong communicator. Role-play with a friend or family member to get comfortable discussing your experience and how it relates to the job.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining the XBP Europe team.
We think you need these skills to ace Customer Relationship Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Relationship Manager role. Highlight your experience in managing client relationships and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since this role is all about building strong client relationships, let your communication skills shine through in your application. Use clear and concise language, and don’t forget to showcase any experience you have in healthcare or similar fields.
Be Detail-Oriented: Pay attention to the details in your application. Double-check for any typos or errors, as we value strong documentation skills. A polished application reflects your ability to manage client information effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get a feel for our company culture while you’re at it!
How to prepare for a job interview at XBP Europe
✨Know Your Stuff
Before the interview, make sure you understand XBP Europe's services and how they enhance client relationships. Familiarise yourself with their digital transformation solutions and think about how your experience in healthcare can contribute to their goals.
✨Showcase Your Communication Skills
As a Customer Relationship Manager, communication is key. Prepare examples of how you've successfully managed client relationships in the past. Be ready to discuss how you handle difficult conversations and ensure client satisfaction.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've solved complex problems or improved processes. Highlight your critical thinking skills and how you gather and analyse data to make informed decisions, as this will resonate well with the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
