At a Glance
- Tasks: Help engineers solve technical challenges and improve product processes.
- Company: Join Xapien, a fast-growing AI-driven company transforming due diligence.
- Benefits: Enjoy unlimited holidays, private health insurance, and a £1k development fund.
- Other info: Collaborative hybrid work environment with opportunities for career growth.
- Why this job: Make a real impact by supporting innovative AI solutions and driving improvements.
- Qualifications: 2+ years in technical support with knowledge of JavaScript, React, or Python.
The predicted salary is between 54000 - 66000 £ per year.
We’re looking for a Technical Support Specialist who is passionate about helping engineers overcome technical challenges to achieve their goals. You'll troubleshoot issues, identify workarounds and document your findings to help future engineers ship faster.
You'll own complex technical queries, act as a trusted advisor to both customers and internal teams, and help drive improvements in product, processes, and peer development. You’ll be solving high-impact problems, supporting cross-functional partners, and driving high-impact, AI-informed solutions.
Our preferred location is the London area for hybrid, in-person collaboration. You will be required to work in our Moorgate office for a minimum of two days a week.
Responsibilities include:
- Provide technical support to customers and Xapien staff via tickets and messaging chat.
- Share insights and improvements to help evolve how our team supports customers and collaborates internally.
- Capture and relay customer feedback to Product and Engineering, helping shape roadmap priorities.
Requirements:
- 2+ years of experience in a technical support or customer-facing engineering role (experience with enterprise support is a plus).
- Good understanding of JavaScript, React, Python, and Go.
- Interest in use cases for LLMs and excitement to support tools that make AI more measurable, reliable, and trustworthy.
At Xapien, we’re reinventing how organisations understand their relationships with suppliers, investors, partners, or third parties, combining speed, scale, and accuracy with cutting-edge AI. Since 2018, we’ve grown from a deep-tech startup to a global player in AI-driven due diligence and risk intelligence.
We are scaling fast with more customers, more releases, and bigger regulatory and market challenges. You won’t just be executing campaigns, closing deals, or managing numbers; you’ll be influencing strategy, optimising processes, and helping position a brand that’s setting the new standard for trust and transparency.
We offer:
- Employee shares & equity programme.
- Private health insurance.
- Life insurance.
- Unlimited holidays.
- £1k professional development fund per year.
Most importantly, we will work with you to help you realise your fullest potential.
Technical Support Specialist Software employer: Xapien
At Xapien, we pride ourselves on being an exceptional employer that fosters innovation and collaboration. Our vibrant work culture encourages continuous learning and professional growth, providing ample opportunities for mentorship and skill development. Located in a dynamic environment, we offer competitive benefits and the chance to make a meaningful impact on our cutting-edge AI-driven solutions.
