At a Glance
- Tasks: Help engineers solve technical challenges and improve product processes.
- Company: Join a fast-growing tech company focused on innovation and collaboration.
- Benefits: Hybrid work model, employee shares, and opportunities for career growth.
- Other info: Be part of a team that values learning, innovation, and making a difference.
- Why this job: Make a real impact by solving high-impact problems in a dynamic environment.
- Qualifications: Strong communication skills and a passion for technical problem-solving.
The predicted salary is between 63900 - 78100 £ per year.
The
Role: We’re looking for a Technical Support Specialist who is passionate about helping engineers overcome technical challenges to achieve their goals.
You'll troubleshoot issues, identify workarounds and document your findings to help future engineers ship faster.
This role involves blending technical problem solving with developer empathy and close collaboration with the Engineering, Solutions and Product teams.
You'll own complex technical queries, act as a trusted advisor to both customers and internal teams, and help drive improvements in product, processes, and peer development.
You’ll be solving high-impact problems, supporting cross-functional partners, and driving high-impact, AI-informed solutions.
If you're the kind of person who thrives in fast-paced environments, loves solving puzzles, sharing feedback, spotting gaps, and constantly looking for better ways to serve our customers, this is the role for you!
Our preferred location is the London area for hybrid, in-person collaboration.
You will be required to work in our Moorgate office for a minimum of two days a week.
Here's what you will be responsible for: Provide technical support to customers and Xapien staff via tickets and messaging chat.
Confidently diagnose, reproduce, and troubleshoot technical issues across all Xapien platforms.
Display strong communication skills—able to break down complex topics for non-technical users.
Navigate ambiguity using structured thinking, creativity, and a strong product mindset.
Share insights and improvements to help evolve how our team supports customers and collaborates internally.
Identify opportunities to improve the developer experience, including tools, documentation, and support workflows.
Capture and relay customer feedback to Product and Engineering, helping shape roadmap priorities.
Develop and champion opinionated stances on improving developer experience and product reliability.
Write scripts, fix bugs, and contribute to internal tooling that enhances the support process.
Own support communications with Engineering squad and build trust through clear, technical, and empathetic communication.
Your skills it’s an opportunity to shape the future of the due diligence industry with a market-leading product trusted by global organisations.
Whether you’re in marketing, communications, sales, or finance, you’ll play a critical role in driving growth, building credibility, and defining how we connect our product to a rapidly evolving market.
We’re scaling fast with more customers, more releases, and bigger regulatory and market challenges.
Expectations are rising, due diligence now means real-time insight, delivered efficiently and with impact.
You won’t just be executing campaigns, closing deals, or managing numbers, you’ll be influencing strategy, optimising processes, and helping position a brand that’s setting the new standard for trust and transparency.
For people who love learning, innovating, and making an impact that matters now is the moment to be a part of Xapien.
Here’s our promise to you: We are going to work with you - to build a rewarding and fulfilling career with the opportunities, challenges and resources you need to do you your best work.
We succeed together- you will own a meaningful part of the business through our employee shares
Technical Support Specialist employer: Xapien
At Xapien, we pride ourselves on being an exceptional employer that fosters innovation and collaboration. Our vibrant work culture encourages continuous learning and professional growth, providing ample opportunities for mentorship and skill development. Located in a dynamic environment, we offer competitive benefits and the chance to make a meaningful impact on our cutting-edge AI-driven solutions.
