Technical Support Specialist Software in London

We’re looking for a Technical Support Specialist who is passionate about helping engineers overcome technical challenges to achieve their goals.

You'll troubleshoot issues, identify workarounds and document your findings to help future engineers ship faster.

\You'll own complex technical queries, act as a trusted advisor to both customers and internal teams, and help drive improvements in product, processes, and peer development.

You’ll be solving high-impact problems, supporting cross-functional partners, and driving high-impact, AI-informed solutions.

\Our preferred location is the London area for hybrid, in-person collaboration. You will be required to work in our Moorgate office for a minimum of two days a week.

\Provide technical support to customers and Xapien staff via tickets and messaging chat. \Share insights and improvements to help evolve how our team supports customers and collaborates internally. \Capture and relay customer feedback to Product and Engineering, helping shape roadmap priorities. \2+ years of experience in a technical support or customer-facing engineering role (+ if experienced with enterprise support).

Good understanding of Java Script, React or Python and Go. \Interested about use cases for LLMs and excited to support tools that make AI more measurable, reliable, and trustworthy.

\Every business needs to know who they’re really working with whether it’s suppliers, investors, partners, or third parties.

At Xapien, we’re reinventing how organisations do that, combining speed, scale and accuracy with cutting-edge AI.

\Since 2018, we’ve grown from a deep-tech startup to a global player in AI-driven due diligence and risk intelligence.

With new regulations, rising compliance pressure and growing reputation risks, organisations everywhere are demanding smarter, faster ways to work and they’re turning to us.

Customers worldwide from global law firms and private banks to universities and nonprofits rely on Xapien to turn days of manual research into trusted insights, delivered in minutes.

\Customers in a diverse range of industries, with particular growth in wealth management, financial services and supply chain onboarding.

\Demand accelerating beyond our UK headquarters, across multiple continents with new customers in the Middle East, Asia, and Oceania.

\Whether you’re in marketing, communications, sales, or finance, you’ll play a critical role in driving growth, building credibility, and defining how we connect our product to a rapidly evolving market.

\We’re scaling fast with more customers, more releases, and bigger regulatory and market challenges.

You won’t just be executing campaigns, closing deals, or managing numbers, you’ll be influencing strategy, optimising processes, and helping position a brand that’s setting the new standard for trust and transparency.

\We are going to work with you - to build a rewarding and fulfilling career with the opportunities, challenges and resources you need to do you your best work. \We succeed together- you will own a meaningful part of the business through our employee shares & equity programme. \Private health insurance to keep you in tip-top condition. \Life Insurance – let's hope nobody ever needs this!\Unlimited holidays – yes, it really is uncapped – take the time you need, when you need it. \Everyone is learning, developing and challenging themselves so we have a £1k professional development fund per year if you want to learn new skills, even new things outside of work. \Most importantly of all, we will work with you, to help you realise your fullest potential, always.