Senior Account Manager in London

About Us

Every business needs to know who they’re really working with whether it’s suppliers, investors, partners, or third parties. At Xapien, we’re reinventing how organisations do that, combining speed, scale and accuracy with cutting-edge AI. Since 2018, we’ve grown from a deep-tech startup to a global player in AI-driven due diligence and risk intelligence. 2024 was a landmark year as we closed a $10M Series A, earned recognition in the Chartis RiskTech100® and Everest Group’s Leading 50™, and expanded our products, markets and customer base. 2025 was even bigger: With new regulations, rising compliance pressure and growing reputation risks, organisations everywhere are demanding smarter, faster ways to work and they’re turning to us. Customers worldwide from global law firms and private banks to universities and nonprofits rely on Xapien to turn days of manual research into trusted insights, delivered in minutes.

Our momentum so far

Customers in a diverse range of industries, with particular growth in wealth management, financial services and supply chain onboarding. Demand accelerating beyond our UK headquarters, across multiple continents with new customers in the Middle East, Asia, and Oceania.

Why this is an exciting time to join

This isn’t just another job role; it’s an opportunity to shape the future of the due diligence industry with a market-leading product trusted by global organisations. Whether you’re in marketing, communications, sales, or finance, you’ll play a critical role in driving growth, building credibility, and defining how we connect our product to a rapidly evolving market. We’re scaling fast with more customers, more releases, and bigger regulatory and market challenges. Expectations are rising, due diligence now means real-time insight, delivered efficiently and with impact. You won’t just be executing campaigns, closing deals, or managing numbers, you’ll be influencing strategy, optimising processes, and helping position a brand that’s setting the new standard for trust and transparency. For people who love learning, innovating, and making an impact that matters now is the moment to be a part of Xapien.

The Role

We’re looking for an experienced Senior Account Manager to take ownership of a portfolio of key client relationships and drive significant revenue growth. The ideal candidate will be a commercially minded relationship builder with a proven track record of expanding client accounts and delivering measurable results. You will be responsible for growing our existing customer base through strategic account planning and cross-sell initiatives.

Key Responsibilities

• Own and grow a portfolio of strategic client accounts, identifying and executing opportunities to expand usage, adoption, and spend.
• Develop and execute account growth plans to achieve significant revenue growth in 2026.
• Collaborate cross-functionally with Customer Success, Product, Solutions, Sales and Marketing to drive client satisfaction and business impact.
• Negotiate expansion contracts, ensuring optimal commercial outcomes while maintaining client goodwill.
• Provide accurate forecasts and reporting on account performance and pipeline growth.
• Champion client needs internally, influencing the roadmap and service delivery for maximum customer value.

Required Experience & Skills

• 5+ years in Account Management, Client Success, or Strategic Sales roles (preferably in SaaS, digital services, or tech-enabled sectors).
• Demonstrated ability to grow enterprise accounts and deliver measurable revenue expansion.
• Strong commercial acumen, negotiation skills, and experience managing large contract values (£250k+ ARR accounts preferred).
• Proven ability to build trusted, strategic relationships with senior client stakeholders (Director, VP, or C-suite level).
• Highly organized, analytical, and able to manage multiple complex accounts simultaneously.
• Excellent communication, presentation, and influencing skills.
• Demonstrates strong leadership skills.
• Comfortable working remotely across time zones (UK/US) and collaborating with globally distributed teams.

Preferred Qualifications

• Experience working in high-growth SaaS or subscription-based environments.
• Background in risk or compliance would be desirable but not required.
• Familiarity with CRM and account management tools (e.g. HubSpot).
• Experience of solution sales is highly desirable.

Here’s our promise to you:

• We are going to work with you - to build a rewarding and fulfilling career with the opportunities, challenges and resources you need to do your best work.
• We succeed together - you will own a meaningful part of the business through our employee shares & equity programme.
• Private health insurance to keep you in tip-top condition.
• Life Insurance – let's hope nobody ever needs this!
• Unlimited holidays – yes, it really is uncapped – take the time you need, when you need it.
• Everyone is learning, developing and challenging themselves so we have a £1k professional development fund per year if you want to learn new skills, even new things outside of work.
• Most importantly of all, we will work with you, to help you realise your fullest potential, always.