Head of Product in London

About Us

Every business needs to know who they’re really working with whether it’s suppliers, investors, partners, or third parties. At Xapien, we’re reinventing how organisations do that, combining speed, scale and accuracy with cutting-edge AI. Since 2018, we’ve grown from a deep-tech startup to a global player in AI-driven due diligence and risk intelligence. 2024 was a landmark year as we closed a $10M Series A, earned recognition in the Chartis RiskTech100® and Everest Group’s Leading 50™, and expanded our products, markets and customer base. 2025 was even bigger: With new regulations, rising compliance pressure and growing reputation risks, organisations everywhere are demanding smarter, faster ways to work and they’re turning to us. Customers worldwide from global law firms and private banks to universities and nonprofits rely on Xapien to turn days of manual research into trusted insights, delivered in minutes.

Our momentum so far

• Customers in a diverse range of industries, with particular growth in wealth management, financial services and supply chain onboarding.
• Demand accelerating beyond our UK headquarters, across multiple continents with new customers in the Middle East, Asia, and Oceania.

Why this is an exciting time to join

This isn’t just another job role; it’s an opportunity to shape the future of the due diligence industry with a market-leading product trusted by global organisations. Whether you’re in marketing, communications, sales, or finance, you’ll play a critical role in driving growth, building credibility, and defining how we connect our product to a rapidly evolving market. We’re scaling fast with more customers, more releases, and bigger regulatory and market challenges. Expectations are rising, due diligence now means real-time insight, delivered efficiently and with impact. You won’t just be executing campaigns, closing deals, or managing numbers, you’ll be influencing strategy, optimising processes, and helping position a brand that’s setting the new standard for trust and transparency.

For people who love learning, innovating, and making an impact that matters now is the moment to be a part of Xapien.

What will you do:

• Reporting to Shaun O'Mahony, Co-Founder and CPTO, you'll take ownership of the product roadmap, the team, and the day-to-day product decisions that currently sit with the CPTO.
• You'll bring the B2B enterprise SaaS playbook that turns promising technology into a scalable product business — customer advisory boards, structured roadmap communication, segmentation discipline, and the kind of evidence-based decision-making that lets the whole organisation move faster with confidence.
• What makes Xapien genuinely exciting for a senior product hire is the moment it's in. The hard technology problem is largely solved. What's needed now is the product and commercial discipline to focus that capability on the right customers, in the right segments and to build the organisation that can sustain and accelerate that focus as the company scales.
• For a product leader who wants to pair world-class technology with world-class product management, and have their fingerprints on how a category-defining company grows, the timing doesn't get much better than this.

Key responsibilities:

• Translate company strategy into a clear product roadmap with explicit bets, sequenced priorities, and defined ICPs for each target segment.
• Establish and maintain a rigorous prioritisation framework that connects strategy and customer evidence to roadmap decisions — and has the courage to kill work that doesn't pass the test.
• Drive segmentation discipline: define where Xapien plays, how it wins, and ensure every initiative ladders up to that focus.
• Partner with the CEO, CPTO, and Chief Strategy Officer to align product direction with commercial strategy and fundraising narrative.
• Establish a customer advisory board to create a structured, ongoing feedback loop with key accounts — moving beyond ad-hoc conversations to systematic insight.
• Define how the roadmap is communicated to commercial teams and customers: what's shared, what's not, how commitments are framed, and how expectation-setting works across sales cycles.
• Own the product narrative for commercial conversations — ensuring sales teams can confidently articulate what's coming, what's possible, and what's out of scope.
• Implement outcome-based metrics and feedback loops that measure whether the product is moving the needle for customers and the business, not just shipping features.
• Represent the voice of the customer in leadership discussions, grounding strategic decisions in evidence rather than opinion.
• Embed modern product discovery practices: continuous customer research, hypothesis-driven development, and rapid validation cycles.
• Build planning and delivery processes together with engineering that give commercial and leadership teams confidence in commitments.
• Own product quality standards — ensuring what ships actually solves the problem it was meant to solve, not just pass QA.
• Bring the rigour of enterprise SaaS product management to a team with strong technical instincts but less structured product experience: release management, beta programmes, adoption tracking, and customer success integration.
• Grow and develop the product team, hiring for customer empathy, analytical rigour, and collaborative mindset.
• Create career pathways and coaching frameworks that develop strong product managers who can operate independently.
• Shift the team culture from escalation-dependent to empowered — product managers who understand the "why" behind decisions and can make the right calls autonomously.
• Foster shared ownership of outcomes across product, engineering, and commercial teams — breaking down silos that slow down a growing organisation.

Here’s our promise to you:

• We are going to work with you - to build a rewarding and fulfilling career with the opportunities, challenges and resources you need to do your best work.
• We succeed together- you will own a meaningful part of the business through our employee shares & equity programme.
• Private health insurance to keep you in tip-top condition.
• Life Insurance – let's hope nobody ever needs this!
• Unlimited holidays – yes, it really is uncapped – take the time you need, when you need it.
• Everyone is learning, developing and challenging themselves so we have a £1k professional development fund per year if you want to learn new skills, even new things outside of work.
• Most importantly of all, we will work with you, to help you realise your fullest potential, always.