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- Tasks: Lead a vibrant team to create unforgettable guest experiences and drive business growth.
- Company: Join one of Glasgow's most exciting competitive socialising venues with a fun, supportive culture.
- Benefits: Enjoy a salary of £30,400 plus commission, bonuses, and regular team socials.
- Why this job: Be part of a dynamic environment where every day is different and impactful.
- Qualifications: Experience in sales or hospitality; confident, motivated, and great at building relationships.
- Other info: Opportunity for personal growth and ownership in a fast-paced, engaging role.
The predicted salary is between 24000 - 42000 £ per year.
I'm looking for a Guest Experience Manager to join the team at one of Glasgow's most exciting competitive socialising venues. This is a hands-on, people-focused role where no two days are the same. I'm looking for someone who's as passionate about delivering unforgettable guest experiences as they are about growing the business. You'll be part of the management team, responsible for both the operational delivery on the floor and the sales strategy that drives bookings, revenue, and repeat visits.
Benefits:
- A salary of £30,400 + Commission + Bonus
- The opportunity to grow with a fast-moving and social brand
- Regular incentives, team socials, and a fun, supportive workplace
- The freedom to make your mark and take ownership of your role
- A mix of office, community, and on-the-floor experience - never a dull moment!
The Role:
- Leading from the front - opening and closing the venue, running shifts, and setting the tone for best-in-class service.
- Driving business growth by increasing revenue and building our customer base through a mix of proactive and reactive sales activity.
- Spending at least two full days a week focused solely on proactive outreach - visiting local businesses, university campuses, residential hubs, and event planners to build lasting relationships.
- Responding quickly and professionally to incoming enquiries for private hires, events, and group bookings using our systems.
- Being out there in the community - attending events, sending outreach emails, hosting meetings - doing what it takes to make our venue the place people want to host their social events.
- Building strong connections with existing and potential customers to keep them coming back again and again.
You:
- Confident, motivated, and commercially driven - you love hitting targets and building relationships.
- Experience in sales, hospitality, events, or a similar fast-paced environment.
- A natural host who thrives on giving people memorable experiences.
- Comfortable meeting corporate clients as you are jumping in to lead a busy Saturday night shift.
- Organised, responsive, and great with systems, enquiries, and follow-up.
If this sounds like your perfect role, I'd love to have a further chat. Apply NOW!
Guest Experience Manager employer: Xander Recruitment Group Limited
Contact Detail:
Xander Recruitment Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Manager
✨Tip Number 1
Familiarise yourself with the competitive socialising industry in Glasgow. Understanding the local market and key players will help you speak confidently about how you can contribute to our venue's success during interviews.
✨Tip Number 2
Network with professionals in the hospitality and events sector. Attend local events or join relevant online groups to connect with potential colleagues and gain insights into what makes a successful Guest Experience Manager.
✨Tip Number 3
Prepare to discuss your previous experiences in sales and customer service. Be ready to share specific examples of how you've driven revenue growth or enhanced guest experiences in past roles, as this will demonstrate your suitability for the position.
✨Tip Number 4
Showcase your passion for creating memorable experiences. Think of creative ideas or initiatives you could implement at our venue that would enhance guest satisfaction and encourage repeat visits, and be prepared to share these during your interview.
We think you need these skills to ace Guest Experience Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, sales, and event management. Use specific examples that demonstrate your ability to deliver exceptional guest experiences and drive business growth.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your skills align with their needs, particularly your experience in building customer relationships and managing teams.
Highlight Key Achievements: In both your CV and cover letter, include quantifiable achievements from previous roles, such as revenue growth percentages or successful events you’ve managed. This will help illustrate your impact in past positions.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work in a competitive socialising venue. Mention any personal experiences that relate to the role, such as hosting events or engaging with guests, to show you’re a great fit.
How to prepare for a job interview at Xander Recruitment Group Limited
✨Show Your Passion for Guest Experience
Make sure to express your enthusiasm for creating unforgettable guest experiences. Share specific examples from your past roles where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Sales Acumen
Since the role involves driving business growth, be prepared to discuss your experience in sales. Highlight any successful strategies you've implemented in previous positions that led to increased revenue or customer engagement.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle various situations on the floor. Prepare scenarios related to managing busy shifts, resolving guest complaints, or building relationships with local businesses.
✨Highlight Your Community Engagement Skills
Discuss your experience in community outreach and relationship building. Mention any initiatives you've taken to connect with local businesses or organisations, as this is crucial for the role.
