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- Tasks: Lead the team to create unforgettable guest experiences and drive business growth.
- Company: Join one of Glasgow's most exciting competitive socialising venues.
- Benefits: Enjoy a salary of £30,400 plus commission, bonuses, and regular team socials.
- Why this job: Be part of a fun, supportive culture where you can make a real impact.
- Qualifications: Experience in sales, hospitality, or events is essential; be confident and motivated.
- Other info: This role offers a mix of office and on-the-floor experience, ensuring variety every day.
The predicted salary is between 24000 - 33600 £ per year.
I'm looking for a Guest Experience Manager to join the team at one of Glasgow's most exciting competitive socialising venues. This is a hands-on, people-focused role where no two days are the same. I'm looking for someone who's as passionate about delivering unforgettable guest experiences as they are about growing the business. You'll be part of the management team, responsible for both the operational delivery on the floor and the sales strategy that drives bookings, revenue, and repeat visits.
Benefits:
- A salary of £30,400 + Commission + Bonus
- The opportunity to grow with a fast-moving and social brand
- Regular incentives, team socials, and a fun, supportive workplace
- The freedom to make your mark and take ownership of your role
- A mix of office, community, and on-the-floor experience - never a dull moment!
The Role:
- Leading from the front - opening and closing the venue, running shifts, and setting the tone for best-in-class service.
- Driving business growth by increasing revenue and building our customer base through a mix of proactive and reactive sales activity.
- Spending at least two full days a week focused solely on proactive outreach - visiting local businesses, university campuses, residential hubs, and event planners to build lasting relationships.
- Responding quickly and professionally to incoming enquiries for private hires, events, and group bookings using our systems.
- Being out there in the community - attending events, sending outreach emails, hosting meetings - doing what it takes to make our venue the place people want to host their social events.
- Building strong connections with existing and potential customers to keep them coming back again and again.
You:
- Confident, motivated, and commercially driven - you love hitting targets and building relationships.
- Experience in sales, hospitality, events, or a similar fast-paced environment.
- A natural host who thrives on giving people memorable experiences.
- Comfortable meeting corporate clients as you are jumping in to lead a busy Saturday night shift.
- Organised, responsive, and great with systems, enquiries, and follow-up.
If this sounds like your perfect role, I'd love to have a further chat. Apply NOW!
Contact Detail:
Xander Recruitment Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Manager
✨Tip Number 1
Familiarise yourself with the competitive socialising industry in Glasgow. Research local venues and their unique offerings, as well as current trends in guest experiences. This knowledge will help you stand out during conversations with the hiring team.
✨Tip Number 2
Network with professionals in the hospitality and events sector. Attend local events or join relevant online groups to connect with people who can provide insights or even referrals for the Guest Experience Manager role.
✨Tip Number 3
Prepare to discuss your previous experience in sales and hospitality. Think of specific examples where you've successfully driven revenue or enhanced customer experiences, as these will be key talking points during your interview.
✨Tip Number 4
Showcase your passion for creating memorable experiences by sharing personal stories or ideas on how you would engage guests at the venue. This will demonstrate your enthusiasm and alignment with the company's values.
We think you need these skills to ace Guest Experience Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, sales, and event management. Use specific examples that demonstrate your ability to deliver exceptional guest experiences and drive business growth.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for creating memorable experiences. Mention how your skills align with the role of Guest Experience Manager and provide examples of how you've successfully built relationships in previous roles.
Showcase Your People Skills: In your application, emphasise your ability to connect with guests and clients. Highlight any experience you have in leading teams or managing shifts, as well as your comfort in both casual and corporate settings.
Demonstrate Proactivity: Mention any proactive outreach strategies you've used in the past to build customer relationships. This could include networking, attending events, or engaging with local businesses, which is crucial for this role.
How to prepare for a job interview at Xander Recruitment Group Limited
✨Show Your Passion for Guest Experience
Make sure to express your enthusiasm for creating unforgettable guest experiences. Share specific examples from your past roles where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Sales Acumen
Since the role involves driving business growth, be prepared to discuss your experience with sales strategies. Highlight any successful initiatives you've led that increased revenue or customer engagement.
✨Be Community-Focused
The job requires proactive outreach in the community. Discuss any previous experiences where you built relationships with local businesses or organisations, and how you can leverage those skills in this role.
✨Prepare for Scenario Questions
Expect questions about handling busy shifts or difficult situations. Prepare scenarios where you successfully managed a team or resolved a guest complaint, showcasing your leadership and problem-solving skills.
