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- Tasks: Lead the team to create unforgettable guest experiences and drive business growth.
- Company: Join one of Liverpool's most exciting competitive socialising venues.
- Benefits: Enjoy a salary of £30,400 plus commission, bonuses, and regular team socials.
- Why this job: Be part of a fun, supportive culture where you can make a real impact.
- Qualifications: Experience in sales or hospitality is essential; be confident and motivated.
- Other info: This role offers a mix of office and on-the-floor experience for variety.
The predicted salary is between 30400 - 42560 £ per year.
Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.
£30,400 + Commission + Bonus
I'm looking for a Guest Experience Manager to join the team at one of Liverpool's most exciting competitive socialising venues. This is a hands-on, people-focused role where no two days are the same. I'm looking for someone who's as passionate about delivering unforgettable guest experiences as they are about growing the business. You'll be part of the management team, responsible for both the operational delivery on the floor and the sales strategy that drives bookings, revenue, and repeat visits.
Benefits:
- A salary of £30,400 + Commission + Bonus
- The opportunity to grow with a fast-moving and social brand
- Regular incentives, team socials, and a fun, supportive workplace
- The freedom to make your mark and take ownership of your role
- A mix of office, community, and on-the-floor experience - never a dull moment!
The Role:
- Leading from the front - opening and closing the venue, running shifts, and setting the tone for best-in-class service.
- Driving business growth by increasing revenue and building our customer base through a mix of proactive and reactive sales activity.
- Spending at least two full days a week focused solely on proactive outreach - visiting local businesses, university campuses, residential hubs, and event planners to build lasting relationships.
- Responding quickly and professionally to incoming enquiries for private hires, events, and group bookings using our systems.
- Being out there in the community - attending events, sending outreach emails, hosting meetings - doing what it takes to make our venue the place people want to host their social events.
- Building strong connections with existing and potential customers to keep them coming back again and again.
You:
- Confident, motivated, and commercially driven - you love hitting targets and building relationships.
- Experience in sales, hospitality, events, or a similar fast-paced environment.
- A natural host who thrives on giving people memorable experiences.
- Comfortable meeting corporate clients as you are jumping in to lead a busy Saturday night shift.
- Organised, responsive, and great with systems, enquiries, and follow-up.
If this sounds like your perfect role, I'd love to have a further chat. Apply NOW!
Guest Experience Manager employer: Xander Recruitment Group Limited
Contact Detail:
Xander Recruitment Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Manager
✨Tip Number 1
Familiarise yourself with the competitive socialising industry in Liverpool. Understanding the local market and key players will help you speak confidently about how you can contribute to the venue's growth during interviews.
✨Tip Number 2
Network with professionals in the hospitality and events sector. Attend local events or join relevant online groups to connect with potential colleagues or mentors who can provide insights and possibly refer you to opportunities.
✨Tip Number 3
Prepare to discuss your previous experiences in sales and customer service. Think of specific examples where you've successfully driven revenue or enhanced guest experiences, as these will be crucial in demonstrating your fit for the role.
✨Tip Number 4
Show your passion for creating memorable experiences by researching the venue's offerings and thinking of innovative ideas you could implement. This will not only impress during your interview but also show your commitment to the role.
We think you need these skills to ace Guest Experience Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to grasp the key responsibilities and skills required for the Guest Experience Manager position. Tailor your application to highlight how your experience aligns with these expectations.
Craft a Compelling CV: Ensure your CV showcases relevant experience in sales, hospitality, or events. Use specific examples that demonstrate your ability to deliver exceptional guest experiences and drive business growth.
Write a Strong Cover Letter: In your cover letter, express your passion for creating memorable experiences and your motivation for applying. Mention any relevant achievements and how you plan to contribute to the venue's success.
Highlight Community Engagement: Since the role involves outreach and building relationships within the community, include any past experiences where you've successfully engaged with local businesses or organised events. This will show your proactive approach and suitability for the role.
How to prepare for a job interview at Xander Recruitment Group Limited
✨Show Your Passion for Guest Experience
Make sure to express your enthusiasm for creating unforgettable guest experiences. Share specific examples from your past roles where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Sales Acumen
Since the role involves driving business growth, be prepared to discuss your experience with sales strategies. Highlight any successful initiatives you've led that increased revenue or customer engagement.
✨Be Ready for Scenario Questions
Expect questions about how you would handle various situations in a busy venue. Prepare scenarios that showcase your problem-solving skills and ability to maintain high service standards under pressure.
✨Know the Venue and Its Community
Research the venue and its local community before the interview. Being knowledgeable about the area and potential partnerships will demonstrate your commitment and readiness to engage with local businesses and clients.
