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For Companies At a Glance
- Tasks: Lead the team to create unforgettable guest experiences and drive business growth.
- Company: Join one of Cardiff's most exciting competitive socialising venues.
- Benefits: Enjoy a salary of £32,400 plus commission, bonuses, and regular team socials.
- Why this job: Be part of a fun, supportive culture where you can make a real impact.
- Qualifications: Experience in sales or hospitality; confident, motivated, and great with people.
- Other info: This role offers a mix of office and on-the-floor experience, ensuring variety.
The predicted salary is between 25920 - 43200 £ per year.
I'm looking for a Guest Experience Manager to join the team at one of Cardiff's most exciting competitive socialising venues. This is a hands-on, people-focused role where no two days are the same. I'm looking for someone who's as passionate about delivering unforgettable guest experiences as they are about growing the business. You'll be part of the management team, responsible for both the operational delivery on the floor and the sales strategy that drives bookings, revenue, and repeat visits.
Benefits:
- A salary of £32,400 + Commission + Bonus
- The opportunity to grow with a fast-moving and social brand
- Regular incentives, team socials, and a fun, supportive workplace
- The freedom to make your mark and take ownership of your role
- A mix of office, community, and on-the-floor experience - never a dull moment!
The Role:
- Leading from the front - opening and closing the venue, running shifts, and setting the tone for best-in-class service.
- Driving business growth by increasing revenue and building our customer base through a mix of proactive and reactive sales activity.
- Spending at least two full days a week focused solely on proactive outreach - visiting local businesses, university campuses, residential hubs, and event planners to build lasting relationships.
- Responding quickly and professionally to incoming enquiries for private hires, events, and group bookings using our systems.
- Being out there in the community - attending events, sending outreach emails, hosting meetings - doing what it takes to make our venue the place people want to host their social events.
- Building strong connections with existing and potential customers to keep them coming back again and again.
You:
- Confident, motivated, and commercially driven - you love hitting targets and building relationships.
- Experience in sales, hospitality, events, or a similar fast-paced environment.
- A natural host who thrives on giving people memorable experiences.
- Comfortable meeting corporate clients as you are jumping in to lead a busy Saturday night shift.
- Organised, responsive, and great with systems, enquiries, and follow-up.
If this sounds like your perfect role, I'd love to have a further chat. Apply NOW!
Contact Detail:
Xander Recruitment Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Manager
✨Tip Number 1
Familiarise yourself with the competitive socialising industry in Cardiff. Understanding the local market and what makes a venue stand out will help you demonstrate your passion for delivering unforgettable guest experiences during any discussions.
✨Tip Number 2
Network with local businesses and event planners before applying. Building relationships in advance can give you insights into their needs and expectations, which you can leverage to show how you can drive business growth in your role.
✨Tip Number 3
Prepare to discuss specific strategies for increasing revenue and customer engagement. Think about proactive outreach methods you've used in the past and be ready to share how you would apply them in this role.
✨Tip Number 4
Showcase your experience in hospitality and events by sharing memorable stories that highlight your ability to create exceptional guest experiences. This will help you connect with the interviewers on a personal level and demonstrate your suitability for the role.
We think you need these skills to ace Guest Experience Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, sales, and event management. Use specific examples that demonstrate your ability to deliver exceptional guest experiences and drive business growth.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for creating memorable experiences. Mention how your skills align with the role of Guest Experience Manager and provide examples of how you've successfully built relationships in previous roles.
Showcase Your People Skills: In your application, emphasise your ability to connect with guests and clients. Share anecdotes that illustrate your confidence and motivation in a fast-paced environment, as well as your experience in leading teams.
Highlight Community Engagement: Discuss any previous experience you have with community outreach or building partnerships. This is crucial for the role, so mention any initiatives you've led or participated in that involved engaging with local businesses or events.
How to prepare for a job interview at Xander Recruitment Group Limited
✨Show Your Passion for Guest Experience
Make sure to express your enthusiasm for creating unforgettable guest experiences. Share specific examples from your past roles where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Sales Acumen
Since the role involves driving business growth, be prepared to discuss your experience in sales. Highlight any successful strategies you've implemented in previous positions that led to increased revenue or customer engagement.
✨Be Community-Focused
The job requires outreach to local businesses and event planners. Discuss your understanding of the local community and any previous experience you have in building relationships within it. This will show your commitment to making the venue a go-to spot for social events.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle various situations on the floor, such as managing a busy shift or resolving a guest complaint. Think through your responses and be ready to demonstrate your problem-solving skills and ability to lead under pressure.
