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For Companies At a Glance
- Tasks: Deliver exceptional customer service and assist patients with eyewear selections.
- Company: Multi-Practice Independent Opticians in Windsor with a focus on patient care.
- Benefits: Competitive salary, training support, pension scheme, and generous holiday allowance.
- Why this job: Join a dynamic team and make a real difference in patients' lives.
- Qualifications: Previous dispensing experience and Level 6 Diploma in Ophthalmic dispensing required.
- Other info: Opportunities for career progression and team-building events.
The predicted salary is between 35000 - 38000 £ per year.
Practice Location: Windsor
Permanent Salary: £35,000 to £38,000, Dependent on experience
Role Purpose
The Dispensing Optician role is key within the dispensing team. They will deliver and fulfil the function of dispensing to the highest professional standard and maintain positive relationships with patients and colleagues. They are the essential link between the consulting room and the dispensing process for patients.
Key Responsibilities
- Deliver exceptional customer service by maintaining a positive, polite, and professional manner in all patient interactions.
- Complete all administrative tasks accurately and efficiently, ensuring clinical records are thorough, up-to-date, and compliant with GDPR and data protection requirements.
- Handle financial transactions securely and accurately in line with company procedures.
- Support Optical Assistants when required, including assisting with patient pre-screening and general practice duties.
- Provide support, training and supervision of Dispensing Assistants.
- Participate in the three-way handover process between Optometrist and patient, ensuring a smooth and professional transition into the dispensing process.
- Confidently assist patients in selecting well-fitting frames and make appropriate lens recommendations, taking precise and accurate measurements using the iPad when applicable.
- Perform focimetry of lenses and monitor spectacle orders, liaising with suppliers and patients where necessary to maintain efficiency and satisfaction.
- Ensure all spectacles are quality checked, correctly fitted, and adjusted to the patient's comfort.
- Carry out minor spectacle and hearing aid repairs as required.
- Address and resolve patient concerns promptly, escalating to the manager where appropriate.
- Work within the scope of your competence and seek support when needed to maintain professional standards.
- Take pride in personal presentation and the upkeep of the practice environment, ensuring displays and merchandise are well presented at all times.
- Act as a positive ambassador for the company, promoting its values, reputation, and commitment to excellent patient care.
- Ensure that they have a thorough awareness of clinical techniques and product availability, through professional journals, attending seminars, training sessions and exhibitions to assist in ensuring that knowledge, CPD points and GOC registration is kept up-to-date.
Qualifications and Experience
- Previous spectacle dispensing experience is essential
- Level 6 Diploma in Ophthalmic dispensing qualification
Skills and Attributes
- Excellent communication skills and passion for customer service.
- IT skills (Word, Excel etc) and good organisational skills are also called for.
- Must be enthusiastic, willing to learn new skills and able to adapt to a role that is often evolving.
Rewards and Benefits
- Competitive salary (dependent on experience)
- Continuing education and training support
- CPD events
- Company pension scheme with option for salary sacrifice and Life Assurance
- Incentive scheme
- Staff and family discounts
- 33 days holiday including bank holidays
- Career progression opportunities
- Team building events
Dispensing Optician in Windsor employer: Xander Group
Contact Detail:
Xander Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dispensing Optician in Windsor
✨Tip Number 1
Network like a pro! Reach out to your contacts in the optical field, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Get a friend to do mock interviews with you, focusing on common questions for Dispensing Opticians. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Show off your passion for patient care! During interviews, share specific examples of how you've gone above and beyond for patients in the past. This will demonstrate your commitment to excellent service, which is key in this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Dispensing Optician in Windsor
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for providing top-notch customer service. Share examples of how you've gone above and beyond for patients in the past – we love to hear about those moments!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your experience and skills shine through without unnecessary fluff. Highlight your dispensing experience and qualifications clearly.
Tailor Your Application: Make sure to customise your application to fit the Dispensing Optician role. Mention specific responsibilities from the job description that resonate with your experience, showing us why you're the perfect fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process. We can’t wait to hear from you!
How to prepare for a job interview at Xander Group
✨Know Your Stuff
Make sure you brush up on your knowledge of optical products and dispensing techniques. Familiarise yourself with the latest trends in eyewear and be ready to discuss how you can help patients choose the right frames and lenses.
✨Showcase Your Customer Service Skills
Since exceptional customer service is key, prepare examples of how you've handled patient interactions in the past. Think about times when you resolved issues or went above and beyond to ensure a positive experience for a patient.
✨Practice Makes Perfect
Rehearse common interview questions related to dispensing optician roles. This could include questions about your experience with spectacle fitting or how you handle financial transactions. Practising your responses will help you feel more confident during the interview.
✨Dress to Impress
First impressions matter! Make sure you present yourself professionally, reflecting the standards of the practice. A neat appearance not only shows respect for the interviewers but also demonstrates your commitment to maintaining a professional environment.