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For Companies At a Glance
- Tasks: Deliver exceptional customer service and assist patients with eyewear selections.
- Company: Multi-Practice Independent Opticians in Cobham, Surrey.
- Benefits: Competitive salary, training support, discounts, and 33 days holiday.
- Why this job: Join a dynamic team and make a real difference in patient care.
- Qualifications: Previous dispensing experience and Level 6 Diploma in Ophthalmic dispensing required.
- Other info: Great career progression opportunities and team-building events.
The predicted salary is between 35000 - 38000 £ per year.
Practice Location: Cobham, Surrey
Permanent Salary: £35,000 to £38,000, Dependent on experience
Role Purpose
The Dispensing Optician role is key within the dispensing team. They will deliver and fulfil the function of dispensing to the highest professional standard and maintain positive relationships with patients and colleagues. They are the essential link between the consulting room and the dispensing process for patients.
Key Responsibilities
- Deliver exceptional customer service by maintaining a positive, polite, and professional manner in all patient interactions.
- Complete all administrative tasks accurately and efficiently, ensuring clinical records are thorough, up-to-date, and compliant with GDPR and data protection requirements.
- Handle financial transactions securely and accurately in line with company procedures.
- Support Optical Assistants when required, including assisting with patient pre-screening and general practice duties.
- Provide support, training and supervision of Dispensing Assistants.
- Participate in the three-way handover process between Optometrist and patient, ensuring a smooth and professional transition into the dispensing process.
- Confidently assist patients in selecting well-fitting frames and make appropriate lens recommendations, taking precise and accurate measurements using the iPad when applicable.
- Perform focimetry of lenses and monitor spectacle orders, liaising with suppliers and patients where necessary to maintain efficiency and satisfaction.
- Ensure all spectacles are quality checked, correctly fitted, and adjusted to the patient's comfort.
- Carry out minor spectacle and hearing aid repairs as required.
- Address and resolve patient concerns promptly, escalating to the manager where appropriate.
- Work within the scope of your competence and seek support when needed to maintain professional standards.
- Take pride in personal presentation and the upkeep of the practice environment, ensuring displays and merchandise are well presented at all times.
- Act as a positive ambassador for the company, promoting its values, reputation, and commitment to excellent patient care.
- Ensure that they have a thorough awareness of clinical techniques and product availability, through professional journals, attending seminars, training sessions and exhibitions to assist in ensuring that knowledge, CPD points and GOC registration is kept up-to-date.
Qualifications and Experience
- Previous spectacle dispensing experience is essential
- Level 6 Diploma in Ophthalmic dispensing qualification
Skills and Attributes
- Excellent communication skills and passion for customer service.
- IT skills (Word, Excel etc) and good organisational skills are also called for.
- Must be enthusiastic, willing to learn new skills and able to adapt to a role that is often evolving.
Rewards and Benefits
- Competitive salary (dependent on experience)
- Continuing education and training support
- CPD events
- Company pension scheme with option for salary sacrifice and Life Assurance
- Incentive scheme
- Staff and family discounts
- 33 days holiday including bank holidays
- Career progression opportunities
- Team building events
Dispensing Optician in Cobham employer: Xander Group
Contact Detail:
Xander Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dispensing Optician in Cobham
✨Tip Number 1
Get to know the practice before your interview! Research their values and services, and think about how you can contribute to their team. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice your communication skills! As a Dispensing Optician, you'll need to connect with patients and colleagues. Role-play common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 3
Prepare some questions for your interview. Ask about their training opportunities or how they handle patient feedback. This not only shows your enthusiasm but also helps you gauge if the practice is the right fit for you.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you on their radar. Plus, it shows your professionalism and appreciation for their time.
We think you need these skills to ace Dispensing Optician in Cobham
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for providing top-notch customer service. Share examples of how you've gone above and beyond for patients in the past – we love to hear about those moments!
Be Precise and Professional: Make sure your application is clear and well-structured. We appreciate attention to detail, so double-check for any typos or errors. A polished application reflects your professionalism, which is key in our field.
Highlight Relevant Experience: Don’t forget to showcase your previous experience in spectacle dispensing! Mention specific roles and responsibilities that align with what we’re looking for. This helps us see how you fit into our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Xander Group
✨Know Your Stuff
Make sure you brush up on your knowledge of optical products and dispensing techniques. Familiarise yourself with the latest trends in eyewear and lens technology, as well as any relevant regulations. This will show that you're not just qualified but genuinely passionate about the field.
✨Showcase Your Customer Service Skills
Since this role heavily involves patient interaction, be prepared to discuss your approach to customer service. Think of specific examples where you've gone above and beyond for a customer or resolved a tricky situation. This will demonstrate your ability to maintain a positive and professional manner.
✨Practice Makes Perfect
Consider doing a mock interview with a friend or family member. Focus on common questions related to dispensing optician roles, such as how you handle financial transactions or support your team. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Dress to Impress
First impressions matter! Make sure you present yourself well, reflecting the professional standards expected in the optical industry. Dress smartly and ensure your personal presentation is tidy. This shows that you take pride in your appearance and respect the practice environment.