Payroll & HR Implementation Consultant Department: Client Services Location: United Kingdom Cre[...] in London

Who we are

Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution. Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees.

The EH Way

At Employment Hero, we’re proud of our unique DNA, which we call The EH Way. We are:

• Mission First - everything we do is driven by our Mission.
• Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy.
• AI First - we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale.
• Apolitical - we do not take a position on political or social topics, unless it relates to our Mission.
• Values Driven - we role model our values 100% of the time.
• High Performance - we set a high standard and we’re not satisfied with being average.

This role

Employment Hero provides a HR, payroll and benefits software-as-a-service platform to small and medium-sized businesses. HR & Payroll Implementation Consultants are responsible for gathering information, creating and delivering training to our customers to ensure they have the knowledge and skills required to proficiently operate and administer our software. You will be a primary contact point for customers during training of implementations across both Employment Hero and Employment Hero Payroll. This role is challenging. Many of our customers are not experts in payroll processing, HR or legislative requirements. You will be managing many projects at any one time. Our platform and our business are constantly changing. To be successful, you will need to communicate effectively, influence stakeholders, prioritise tasks, and drive outcomes.

Your key focus areas will be:

• Working with both HR and Payroll teams to deliver great outcomes for our customers.
• Designing, developing and delivering Payroll and HR implementation workshop content to multiple clients based on best practice.
• Delivering training to clients on payroll implementations.
• Design, develop and support content creation.
• Educate clients on best practice using the Employment Hero & KeyPay platform.
• Respond to customer communications and queries during the implementation within SLA.
• Manage a portfolio of clients concurrently and ensure they have a successful implementation journey.
• Work closely with clients who may need more support in understanding the platform and troubleshooting issues.
• Build strong working relationships with fellow Customer Experience (CX) team members and external teams to continuously drive improvement in what we do and how we do it.
• Ensure the data in our business management systems (e.g. sales, support, project management, time tracking) is accurate and current.
• Continuously update all administrative requirements as part of the role to ensure reporting and data accuracy is a priority.
• Constantly review and improve our delivery processes.
• Work with the wider business to drive forward continuous improvement initiatives.
• As a subject-matter expert provide guidance and support to other team members as needed.

Who you are

To thrive at Employment Hero, you’ll need to embody The EH Way - operating with focus, agility, and an obsession with impact. For this role, you’ll also bring:

• 3-5 years of training experience, both client facing and processing.
• A knowledge of current legislative payroll requirements pertinent to country being implemented.
• Creation and maintenance of learning content to support new products and assist with implementations and platform adoption.
• Payroll or HR Implementations experience required to understand the complexities and nuances of an implementation journey.
• Excellent communication skills to keep fellow team members and also clients engaged and providing excellent customer service.
• Stakeholder management with both internal and external teams to drive change and improvement in the services we offer.
• Time management skills, being dependable in the workplace and managing a challenging workload when needed.
• Scheduling management to effectively manage a high volume project portfolio.

What we can offer

At Employment Hero, we don’t just talk about a better way to work - we live it. Joining Employment Hero means:

• You will work remotely, with the flexibility to own your time and impact.
• You will access cutting-edge tools to amplify your work, knowledge and outputs.
• You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life.
• You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies.
• You’ll also have access to a wide range of benefits that includes: a very generous paternity leave policy, subsidised egg freezing, a WFH office expense budget, and outstanding learning & development opportunities.

At Employment Hero, we are committed to safeguarding the privacy of your application data. Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.