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- Tasks: Lead the Change Management lifecycle, ensuring smooth delivery and effective communication.
- Company: Xalient is a global boutique focused on identity-driven security and secure networking.
- Benefits: Enjoy a competitive salary, flexible benefits, and 25 days annual leave plus bank holidays.
- Why this job: Join a dynamic team working with cutting-edge technologies and opportunities for professional growth.
- Qualifications: 2+ years in Change Management, ITSM tools experience, and strong communication skills required.
- Other info: This hybrid role requires on-site work in Leeds about 12 times per week.
The predicted salary is between 24000 - 32000 £ per year.
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Join to apply for the Change Management Analyst role at XALIENT HOLDINGS LIMITED
Xalient is a global boutique specialising in the convergence of identity-driven security and secure networking. We help the worlds leading enterprises stay secure, connected, and ready for the future – bringing together deep technical expertise, business insight, and AI-powered innovation to solve the complex challenges of modern digital businesses.
Independent by design and driven by a passion for exceptional service, Xalient combines global reach with the agility and customer intimacy of a boutique provider. Our advisory, professional, and managed services teams operate across the UK, US, EMEA and Asia – delivering fast, tangible outcomes and long-term impact.
Xalient is trusted by forward-thinking enterprises to reduce risk, optimise performance, and navigate todays digital complexity with confidence.
At this time, we are only considering candidates who have the right to work in the United Kingdom without the need for visa sponsorship, now or in the future.
Position
Note: This is a hybrid role based in our Leeds, England office, with on-site work required around 12 times per week. Candidates must be within a reasonable distance and able to commute comfortably as needed.
Reporting to the Head of Service Transition & Change Management the Xalient Change Management Analyst will be responsible forth smooth transition of the day-to-day activities of Change Management. Actively engaging with stakeholders across the business and external customers, collating feedback whilst helping to imbed business change activities. A large part of this role will be coordination, tracking and communications throughout the Change lifecycle, delivering a consistent and structured approach to process changes and digital implementation.
What You\’ll Be Doing
- Lead the full Change Management lifecycle, applying structured methodology to ensure smooth delivery, governance compliance, and risk mitigation.
- Coordinate, approve, and document changes, ensuring all required standards are met.
- Manage change records in Xalient and customer ITSM tools, including CMDB updates and maintenance of the Standard Change Catalogue.
- Chair and support meetings (TCAB/ECAB, PIRs, advisory boards) and work closely with internal teams, third parties, and customers to resolve change-related queries.
- Conduct Post Implementation Reviews for unsuccessful changes, communicate lessons learned, and identify improvement opportunities.
- Perform weekly quality control checks and produce reports on change management activities as required.
- Plan and oversee Change Freeze periods, ensuring documentation and processes remain accurate and aligned with requirements.
- Recommend tools and process improvements to enhance efficiency and effectiveness.
Requirements
What you\’ll need:
- Minimum 2+ years of experience in a Change Management environment.
- Previous experience working within the managed network and the security industry.
- Knowledge and hands-on use of ITSM tools, preferably ServiceNow.
- Strong interpersonal skills with the ability to communicate clearly and effectively to audiences at all levels.
- Analytical and methodical approach, with a commitment to quality standards and continuous improvement.
- Proven customer support experience in a diverse environment, with emphasis on Change processes.
- Ability to influence across disciplines, challenge peers and management when needed, and drive results through credibility.
Preferred Qualifications
- ITIL Foundation certification.
Offer
Other information:
- Work with cutting-edge cloud security technologies.
- Collaborative and dynamic work environment.
- Opportunities for professional growth and certifications.
- Competitive benefits package.
- Flexible benefits fund
- 25 days annual leave, plus bank holidays
- 1 day extra holiday for your birthday
- Pension
- Private medical insurance
Salary Range: £30,000 £40,000 (dependent on experience)
Equal Opportunities Statement
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age.
Our Commitment to Diversity
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Change Management Analyst employer: XALIENT HOLDINGS LIMITED
Contact Detail:
XALIENT HOLDINGS LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Change Management Analyst
✨Tip Number 1
Familiarise yourself with ITSM tools, especially ServiceNow, as this is a key requirement for the Change Management Analyst role. Consider taking online courses or tutorials to enhance your skills and demonstrate your commitment to mastering these tools.
✨Tip Number 2
Network with professionals in the change management and security sectors. Attend industry events or join relevant online forums to connect with individuals who can provide insights into the role and potentially refer you to opportunities at Xalient.
✨Tip Number 3
Prepare to discuss your experience with change management processes in detail during interviews. Be ready to share specific examples of how you've successfully managed changes, resolved issues, and improved processes in previous roles.
✨Tip Number 4
Research Xalient's recent projects and initiatives in the change management space. Understanding their approach and challenges will allow you to tailor your discussions and show how your skills align with their needs.
We think you need these skills to ace Change Management Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Change Management, particularly any roles where you've applied structured methodologies. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of Xalient's mission and how your skills align with their needs. Mention specific experiences that relate to coordinating change processes and stakeholder engagement.
Highlight Relevant Skills: Emphasise your interpersonal skills and analytical approach in your application. Provide examples of how you've successfully communicated with diverse audiences and driven results in previous roles.
Showcase Continuous Improvement: Include examples of how you've contributed to process improvements in past positions. This could be through recommending tools or conducting post-implementation reviews, which are key aspects of the role at Xalient.
How to prepare for a job interview at XALIENT HOLDINGS LIMITED
✨Understand Change Management Principles
Familiarise yourself with the key principles of Change Management, especially those relevant to the IT and security sectors. Be prepared to discuss how you have applied these principles in your previous roles.
✨Showcase Your Communication Skills
As a Change Management Analyst, you'll need strong interpersonal skills. During the interview, demonstrate your ability to communicate clearly and effectively by providing examples of how you've engaged with stakeholders and resolved queries.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of specific instances where you managed change processes, faced challenges, and how you overcame them. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Highlight Your Analytical Skills
Analytical thinking is crucial for this role. Be ready to discuss how you've used data to inform decisions or improve processes in past positions. Mention any experience with ITSM tools like ServiceNow, as this will be beneficial.