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- Tasks: Provide advanced support for Zscaler security solutions and troubleshoot complex issues.
- Company: Xalient is a leading IT consulting firm specialising in cybersecurity and networking solutions.
- Benefits: Enjoy remote work, competitive salary, 25 days leave, and private medical insurance.
- Why this job: Join a fast-growing company recognised for innovation and work with cutting-edge technologies.
- Qualifications: 5+ years in network/cloud security; expertise in Zscaler technologies required.
- Other info: Opportunities for professional growth and certifications in a collaborative environment.
The predicted salary is between 43200 - 72000 £ per year.
Security Support Engineer (Level.3 / Zscaler)
Xalient United Kingdom ProfessionalServices-Deployment Remote working
Company Description
Xalient specializes in the convergence and holistic management of identity, cybersecurity, and networking to deliver secure connectivity within a zero-trust framework.Offering world-class Identity solutions and services including IGA, PAM, customer identity, access enforcement and IAM solutions, Xalient also delivers transformative software-defined networking, cybersecurity technologies and managed services.
Established ten years ago to challenge traditional secure networking markets, Xalient has earned recognition as an award-winning global IT consulting and managed services provider. Headquartered in the UK, with additional offices in the USA and across Europe, Xalient boasts a client roster including industry leaders such as Kellogg’s, Avis Budget Group, WPP, and Keurig Dr Pepper.
Innovation drives Xalient\’s approach, exemplified by MARTINA, an AIOps tool designed to provide visibility and predictive monitoring, now empowering enterprises worldwide. Xalient helps make the world’s largest brands more secure, resilient, adaptable, and responsive to change.
Xalient was named among Europe’s Fastest Growing Companies in 2024 by Financial Times and Statista for the third consecutive year.
Position
We are seeking an experienced Level 3 Security Support Engineer to join our Zscaler Managed Services team. This role is responsible for advanced troubleshooting, implementation, and optimization of Zscaler security solutions. As a key escalation point, you will work closely with clients, internal teams, and vendors to ensure seamless security operations.
What you’ll be doing
- Provide Level 3 support for Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA) solutions.
- Troubleshoot complex issues related to connectivity, policy enforcement, authentication, and performance.
- Lead root cause analysis and resolution of critical incidents.
- Implement and optimize Zscaler configurations in alignment with security best practices.
- Collaborate with vendors and internal teams to resolve escalated issues.
- Assist in designing and deploying Zscaler solutions for new implementations.
- Develop and maintain documentation for configurations, troubleshooting procedures, and best practices.
- Conduct technical training sessions for Level 1 and Level 2 support teams.
- Monitor system performance and recommend enhancements.
- Stay updated on Zscaler product updates and industry trends.
Requirements
What you’ll need
- 5+ years of experience in network security or cloud security engineering roles.
- Expertise in Zscaler technologies, including ZIA, ZPA, and Zscaler Client Connector.
- Strong understanding of networking protocols (TCP/IP, DNS, HTTP/HTTPS, GRE, IPsec, etc.).
- Experience with authentication protocols (SAML, OAuth, LDAP, Active Directory, etc.).
- Familiarity with firewall policies, proxy configurations, and secure web gateways.
- Proficiency in troubleshooting tools such as Wireshark, packet capture, and Zscaler logs.
- Experience in integrating Zscaler with SD-WAN, VPN, and cloud environments.
- Excellent problem-solving skills and the ability to work under pressure.
- Strong communication skills with experience in customer-facing roles.
Preferred Qualifications:
- Zscaler Certified Cloud Administrator (ZCCA) or Zscaler Certified Cloud Professional (ZCCP) preferred.
- Experience with scripting and automation (Python, PowerShell, etc.).
- Knowledge of other security technologies (CASB, DLP, Zero Trust frameworks, etc.).
- Experience in a managed services or enterprise IT support environment.
Other information
Why Join Us?
- Work with cutting-edge cloud security technologies.
- Collaborative and dynamic work environment.
- Opportunities for professional growth and certifications.
- Competitive salary and benefits package.
- Flexible benefits fund
- 25 days annual leave, plus bank holidays
- 1 day extra holiday for your birthday
- Pension
- Private medical insurance
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age.
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Security Support Engineer (Level.3 / Zscaler) employer: Xalient Group
Contact Detail:
Xalient Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Support Engineer (Level.3 / Zscaler)
✨Tip Number 1
Familiarise yourself with Zscaler technologies, especially ZIA and ZPA. Understanding their functionalities and common issues will help you demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the cybersecurity field, particularly those who work with Zscaler solutions. Engaging in discussions can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Stay updated on the latest trends in network security and cloud technologies. Being knowledgeable about industry developments will show your commitment and passion for the field.
✨Tip Number 4
Prepare to discuss real-world scenarios where you've successfully troubleshot complex security issues. Sharing specific examples will highlight your problem-solving skills and experience.
We think you need these skills to ace Security Support Engineer (Level.3 / Zscaler)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in network security and cloud security engineering. Emphasise your expertise with Zscaler technologies, as well as any certifications like ZCCA or ZCCP.
Craft a Strong Cover Letter: In your cover letter, explain why you are passionate about cybersecurity and how your skills align with the responsibilities of the Security Support Engineer role. Mention specific experiences that demonstrate your problem-solving abilities and customer-facing skills.
Showcase Technical Skills: Clearly outline your technical skills related to Zscaler solutions, networking protocols, and troubleshooting tools. Use specific examples to illustrate your proficiency and how you've applied these skills in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in a technical role.
How to prepare for a job interview at Xalient Group
✨Showcase Your Zscaler Expertise
Make sure to highlight your experience with Zscaler technologies, especially ZIA and ZPA. Be prepared to discuss specific scenarios where you've implemented or optimised these solutions, as this will demonstrate your hands-on knowledge.
✨Demonstrate Problem-Solving Skills
Prepare to share examples of complex issues you've troubleshot in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses, focusing on how you identified the root cause and resolved the issue effectively.
✨Familiarise Yourself with Networking Protocols
Brush up on your understanding of networking protocols like TCP/IP, DNS, and HTTP/HTTPS. Be ready to explain how these protocols interact with Zscaler solutions, as this knowledge is crucial for the role.
✨Prepare for Technical Questions
Expect technical questions related to authentication protocols and troubleshooting tools. Review your experience with SAML, OAuth, and tools like Wireshark, and be ready to discuss how you've used them in previous roles.
