Senior Pensions Administrator (Public Sector)

Contractual hours: 36.25

Job category/type: XPS Administration

Date posted: 30/04/2026

Location: Middlesbrough

Grade: Consultant

Employment Type: Permanent, Hybrid

About XPS Group:

XPS Pensions Group is an industry leader in pensions consultancy, with approximately 2000 employees across 15 locations, listed on the London Stock Exchange Main Market. We administer pensions for over 1,000,000 members and advise more than 1600 pension schemes.

About the Team:

Our pension administrators support a wide range of trust‑based company schemes, including defined benefit, defined contribution, career average revalued earnings, and hybrid schemes. Services include scheme administration, communication, scam identification, payroll services, pension scheme accounting, de‑risking projects, and technical consultancy. Each team manages the entire service for each client, focusing on relationships, quality control, and customer service.

Key Responsibilities:

• Training and supporting other team members.
• Assisting less experienced members and authorising their work.
• Meeting deadlines and calculation/payments of scheme benefits in line with the Rules.
• Maintaining membership records and documentation.
• Applying benefit structures, Scheme Rules, pensions legislation, PSO and disclosure requirements.
• Project work as directed by the Team Leader or Manager.
• Liaising with Client, Scheme Actuary, Consultants, Providers, Pension Payroll Members and third parties.
• Providing technical information verbally and in writing.
• Ensuring compliance with ISO and AAF accreditations.
• Updating the database to keep records accurate.
• Handling member enquiries via phone, email and letter.
• Providing general support to the Administration team/manager.
• Prioritising work to meet target dates.
• Undertaking other relevant activities as directed.

Your Profile:

Essentials:

• Previous experience with Public Sector Pension Schemes (leavers, retirements, deaths, transfers, monthly processing, benefit statements, increases) and Defined Benefit schemes.
• Minimum 3 years’ experience (flexible for qualified applicants).
• Experience in the pensions industry.
• Demonstrated ownership, responsibility and accountability.
• Organised, methodical and logical approach to delegated responsibilities.
• Ability to develop a culture of high standards and customer responsiveness.
• Capability to develop administrators and processes.
• Knowledge reference point.
• Planning ability with flexibility.
• Proactive with drive and commitment.
• Effective communication skills.
• Can‑do attitude and pride in work.
• Attention to detail.
• Computer literate – MS Office (Excel, Word).

Qualifications:

• Maths and English GCSE or equivalent, minimum grade B/6.
• Ideally educated to A Level or equivalent (experience may compensate).
• Willingness to study for or hold a relevant pension qualification such as CPC, QPA, DPC, RPC, APMI.

Desirable:

• Good decision‑maker with strong judgement.
• Problem solver handling practical, people and political issues.
• Effective delegation skills.
• Progress in professional qualifications such as PMI, QPA, RPC, DPC, DPA.

What We Offer:

A competitive salary, annual discretionary bonus, 25 days holiday with buy/sell flexibility, pension matching, healthcare plans, life assurance, retailer discounts. Flexible benefits scheme, employee assistance, digital GP service, paid volunteer days, referral bonuses.

Equal Opportunity Statement:

XPS Group is committed to diversity and equal opportunities. We welcome applications from all candidates, irrespective of sex, race, disability, sexual orientation, religion or belief. As a Disability Confident employer, we ensure accessible and supportive work settings for all employees.

Eligibility:

Any employment offer is conditional upon successful DBS checks, employment/educational references, satisfactory credit checks, and eligibility to work in the UK. Sponsorship is not available.