Pensions Manager in Reading

At XPS, we don't just value the work you do – we value you. Your ambition, your ideas, your career goals and your life outside of work. Whether you're looking for your next challenge, greater flexibility, or a place where you can make a real impact, you'll find opportunities to thrive at XPS. We're built on collaboration, trust and expertise, giving our people the freedom to work their way, shape their path and be themselves. If you're looking for a career where you can grow, belong and make a difference, we'd love to hear from you.

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included. As disability confident committed, we will support all applicants throughout the recruitment process. Each stage of the process is inclusive and offers reasonable adjustments where required.

Job details:

• Contractual hours: 36.25
• Basis: Full time
• Job category/type: XPS Administration
• Date posted: 30/06/2026
• Job reference: REQ003705
• Location: Reading
• Grade: Senior Consultant
• Employment Type: Permanent, Full Time
• Hybrid: REQ003705

About XPS Group:

XPS Pensions Group is no ordinary company. We've earned numerous awards and accolades, making us an industry leader in Pensions Consultancy. As the largest pure pensions consultancy in the UK, we are a team of approximately 2000 employees spread across 15 locations nationwide. Listed on the London Stock Exchange Main Market, we pride ourselves on our ability to think and act differently, offering expert advice to over 1600 pension schemes and administering pensions for over 1,000,000 members.

About the Team:

Our teams of pension administrators provide services to a wide range of trust-based company pension schemes, including defined benefit, defined contribution, career average revalued earnings, and hybrid schemes. Our range of pensions administration services include: scheme administration, communication, scam identification, payroll services, pension scheme accounting, de-risking projects, technical consultancy.

Working closely with the Deputy Managers as prime day to day contact for a given portfolio of XPS Administration clients to ensure provision of high-quality pension administration and consultancy services. In addition, you will be expected to participate in strategic business changes i.e. critical success factors, implement decisions made by the Board and Senior Management and understand the issues that affect the performance of the Company.

Key Responsibilities:

• You will be involved in a wide range of pensions administration, management and consultancy tasks.
• As administration manager you will have prime accountability for the service delivery in terms of quality, profit and sustainability for an assigned XPS Administration client portfolio as well as the day-to-day line management of the designated team.
• Assisting or where appropriate leading the provision of pensions administration services for the assigned XPS Administration client portfolio.
• Overseeing day to day management of client relationships with trustees and corporate clients, and participation in trustee and client meetings where applicable.
• Taking a proactive stance to gain an extensive knowledge of assigned client portfolio to ensure client confidence, credibility and trust.
• Reacting to clients’ needs in a positive manner but maintaining the commercial interests of the business.
• Active participation in XPS Administration’s marketing initiatives, new business activities, attending new business pitches and company events.
• Providing expert advice solutions to pensions queries and pensions consultative advice; keeping abreast of technical and legislative developments within the pensions industry.
• Overseeing the project management of annual and ad-hoc projects such as renewals, benefit statements, pension increases, scheme returns, and trustees’ reports and accounts.
• Ensuring projects are fully monitored and completed in line with customer and legislation requirements.
• Involvement in the scrutinising of client work of other less experienced pensions administration team members.
• Taking responsibility for all aspects of admin billing, in conjunction with Operations Manager and/or Client Manager.
• Disseminating information to team members on service delivery objectives and targets for assigned client portfolio.
• Leading non-client activities, conducting internal audits, being alert to potential improvements in pensions administration processes, quality improvement and implementing changes.
• Assuming responsibility for total workflow management for the designated team, including workload allocation, prioritisation and ensuring delivery in line with client expectations, legal timescales and service level agreements (SLAs).
• Identifying team objectives or other necessary changes in line with business needs and actively implementing appropriate course of action.
• Positively contributing to regular management meetings, implementing any recommendations or decisions made in terms of working practices, resourcing, efficiencies and dissemination of communications to more junior staff.
• Formal staff management responsibilities including areas such as; conducting appraisals, setting individual and team objectives, handling HR, performance management issues and recruitment related activities as and where required.
• Formal responsibilities for mentoring, training, coaching and developing of pensions administration team members.
• Forging strong working relationships with other departments/teams both internal and external to the Company in order to provide a total service to our clients.
• Ensuring the accurate updating on the time recording system for both chargeable and non-chargeable activities, enabling team and self to meet required utilisation and recovery targets.
• Reporting to senior management by exception.
• Due to the changing nature of the business, the job holder may from time to time be required to undertake other activities of a similar nature that fall within their capabilities.

Your Profile:

• Able to demonstrate an expert knowledge of pensions administration activities and apply this knowledge to any scheme.
• Previous pensions administration experience of Defined Benefit schemes including leavers, retirements, deaths, transfers, monthly processing and investment, benefit statements, scheme renewal and pension increases.
• Thorough knowledge of pensions legislation framework and demonstrable ability to remain informed of changes to the framework.
• Previous supervisory, leadership and management experience including performance monitoring, appraisals, recruitment etc.
• Third party pensions administration experience preferred, although strong all-round experience within an in-house pensions department, which is not purely process driven will be considered.
• Previous presentational experience is desirable to assist with client pitches, trustee meetings and account development activities.
• Able to demonstrate a numerical aptitude evidenced by work related experience or academic achievements.
• Previous project management experience would be required to perform pension administration project-based work.
• IT proficient, in Microsoft Word, Excel, Outlook & PowerPoint.
• Marketing and new business activities.
• Developing business contacts/relationships.

What We Offer:

Enjoy a competitive salary, annual discretionary bonus, and 25 days’ holiday with buy/sell flexibility. Benefits include pension matching, healthcare plans, life assurance, and retailer discounts. We support our team with a flexible benefits scheme, employee assistance, and digital GP service. Participating in volunteering events is encouraged with paid volunteer days available. Referral bonuses are offered for introducing suitable candidates to XPS.

How to Apply:

Interested candidates should submit applications below or contact recruitment@xpsgroup.com. Join XPS Group and contribute to a dynamic and inclusive workplace.

Equal Opportunity Statement:

XPS Group is committed to diversity and equal opportunities. We welcome applications from all candidates, irrespective of sex, race, disability, sexual orientation, religion, or belief. As a Disability Confident employer, we ensure accessible and supportive work settings for all employees.

Any employment offer made will be conditional upon you satisfying DBS Disclosure checks, Employment or educational references, Satisfactory credit checks and eligibility to work in the UK before an offer can be made. XPS Group is not able to provide sponsorship to employees.