At a Glance
- Tasks: Lead pensions administration services and manage a dynamic team for an insurer portfolio.
- Company: Join XPS Group, a forward-thinking employer committed to equality and inclusivity.
- Benefits: Enjoy competitive salary, flexible holidays, healthcare plans, and a supportive work environment.
- Other info: Hybrid working model with opportunities for professional growth and development.
- Why this job: Make a real impact in pensions while developing your leadership skills in a collaborative setting.
- Qualifications: Experience in pensions administration and strong leadership skills are essential.
The predicted salary is between 50000 - 65000 £ per year.
About the Role
Lead and manage the provision of pensions administration services for an assigned insurer portfolio, ensuring high-quality delivery, profitability and sustainable client relationships. Oversee a team of pensions administrators, lead business development activities, and drive continuous improvement in processes and quality assurance.
Key Responsibilities
- Serve as prime contact for assigned insurer clients, delivering high‑quality administration and consultancy services.
- Partner with Deputy Managers to implement strategic decisions and support business objectives.
- Lead day‑to‑day service delivery for a portfolio of insured pension schemes, managing quality, profit, and sustainability.
- Drive client relationship management, including client meetings, new business pitches, and portfolio growth.
- Provide expert pensions advice, keeping abreast of technical and legislative developments.
- Oversee project management for policy documents, pension increases, governance reports, and ad‑hoc projects.
- Review client work, sign out letters, and ensure compliance with client and regulatory requirements.
- Manage admin billing, ensuring accurate time recording, billing, and collections.
- Disseminate service delivery objectives, present technical matters at team meetings, and conduct internal audits and quality assurance reviews.
- Lead workflow management, workload allocation, prioritisation, and SLA compliance.
- Mentor, coach, train, and develop the pensions administration team.
- Collaborate with other departments to provide integrated client service.
- Maintain accurate time recording and reporting to senior management.
- Participate in regular service delivery and pricing/transition meetings with insurers.
- Attend client pitches for trustees moving to insurance products.
Your Profile
Essential
- Experience in insured pensions administration, including scheme processing, leavers, retirements, deaths, transfers, monthly processing, and pension increases.
- Expert knowledge of pensions administration activities applicable to any scheme.
- Strong understanding of pensions legislation and ability to stay informed of changes.
- Previous supervisory, leadership, and performance‑monitoring experience.
- Experience in third‑party pensions administration preferred.
- Presentation skills for client pitches and trustee meetings.
- Numerical aptitude with relevant academic or work evidence.
- Project management experience for pension‑administration projects.
- Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
Desirable
- Experience in marketing or new business activities.
- Development of business contacts or relationships.
- Client reporting or governance material production.
- Client‑facing presentation experience.
- Writing tender documentation and contract assistance.
Benefits
Competitive salary, annual discretionary bonus, 25 days holiday (buy/sell flexibility), pension matching, healthcare plans, life assurance, and a flexible benefits scheme. Digital GP service, volunteer days, referral bonuses, and employee assistance are also available.
Equal Opportunities Statement
XPS Group is an equal opportunities employer. We welcome applications from all candidates irrespective of sex, race, disability, sexual orientation, religion, or belief. As a Disability Confident employer, we provide accessible and supportive work settings for all employees.
Pensions Administration Manager in Reading employer: Xafinity Consulting Ltd
XPS Group is an exceptional employer, offering a dynamic work environment in Reading that fosters professional growth and development. With a strong focus on employee well-being, we provide competitive salaries, flexible benefits, and a supportive culture that values diversity and inclusion. Our commitment to continuous improvement and client satisfaction ensures that our team members are empowered to excel in their roles while enjoying a healthy work-life balance through our hybrid working model.
StudySmarter Expert Advice🤫
We think this is how you could land Pensions Administration Manager in Reading
✨Network Like a Pro
Get out there and connect with people in the pensions industry! Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Ace the Interview
Prepare for your interviews by researching the company and practising common questions. We recommend using the STAR method to structure your answers – it helps you showcase your experience effectively. Remember, confidence is key, so believe in yourself!
✨Showcase Your Skills
When you get the chance to meet potential employers, make sure to highlight your relevant skills and experiences. We suggest bringing along examples of your work or even a portfolio if applicable. This will help you stand out from the crowd and show them what you can bring to the table.
✨Follow Up
After an interview or networking event, don’t forget to follow up with a thank-you email. It’s a great way to express your appreciation and keep yourself fresh in their minds. Plus, it shows that you’re genuinely interested in the role and the company!
We think you need these skills to ace Pensions Administration Manager in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Pensions Administration Manager role. Highlight your experience in pensions administration and any leadership roles you've held. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your experience with insured pensions administration and how you’ve driven improvements in past positions.
Showcase Your Skills:Don’t forget to highlight your technical skills, especially your proficiency in Microsoft Office and project management. We love seeing candidates who can demonstrate their numerical aptitude and presentation skills, so make sure to include those!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Xafinity Consulting Ltd
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of pensions administration, especially the specifics related to insured schemes. Be prepared to discuss recent legislative changes and how they impact the role. This will show that you're not just familiar with the basics but are also proactive in staying informed.
✨Showcase Your Leadership Skills
Since this role involves managing a team, be ready to share examples of your previous leadership experiences. Talk about how you've mentored or developed team members, and highlight any successful projects you've led. This will demonstrate your capability to lead and inspire others.
✨Prepare for Client Interactions
As you'll be the prime contact for clients, practice your presentation skills. Think about how you would pitch to clients or trustees and prepare some key points to discuss. Being able to communicate effectively and confidently will set you apart from other candidates.
✨Understand the Business Development Aspect
Familiarise yourself with the company's approach to business development. Be ready to discuss how you can contribute to growing client relationships and driving new business. Showing that you understand the importance of this aspect will align you with the company's goals.
