At a Glance
- Tasks: Join us as a Pensions Administrator, handling queries and updating databases in a dynamic team.
- Company: XPS Group is a leading UK consulting firm in pensions and insurance, committed to diversity and inclusion.
- Benefits: Enjoy flexible working, 25 days holiday, bonuses, and discounts on high street shopping.
- Other info: We support applicants with disabilities throughout the recruitment process.
- Why this job: Be part of a vibrant culture where your voice matters and you can grow your career.
- Qualifications: GCSE Maths and English at Grade 4/C or equivalent; enthusiasm and attention to detail are key.
The predicted salary is between 30000 - 42000 € per year.
At XPS Group we operate a hybrid/flexible working style. We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, sexual orientation, religion or belief. As part of our Disability Confident pledge we run the 'Offer an interview' scheme at XPS. If you have a disability and meet the 'essential criteria' described in the person specification for the role being applied for, you are guaranteed an interview.
Access to the Disability Confident scheme simply requires you to (1) Show you meet the essential criteria described in the person specification, and (2) In the Offer an Interview Scheme section on our application form tick the box for 'do you wish to be considered under the Guaranteed Interview Scheme?' If you are successful in your application you undertake pre-employment checks which include: Right to Work confirmation, DBS Disclosure check, Qualification checks, Employment and/or educational references covering five years & Satisfactory credit check. If you have any questions or require further assistance, please email recruitment@xpsgroup.com.
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included. As Disability Confident committed, we will support all applicants throughout the recruitment process. Each stage of the process is inclusive and offers reasonable adjustments where required.
Job details:
- Contractual hours: 36.25
- Basis: Full time
- Job category/type: XPS Administration
- Date posted: 03/12/2024
- Job reference: REQ002689
- Location: Perth
- Working Model: Hybrid
- Type: Full Time
- Contract: Permanent
- Ref: REQ002689
XPS Group is a leading UK consulting and administration business specialising in the pensions and insurance sectors. At XPS, our vision is to create a vibrant place to work where difference is recognised as a strength and where talented people can flourish and achieve their highest potential.
Our Pensions Administration business continues to grow and we are now looking for an enthusiastic Pensions Administrator to join our vibrant Perth office with hybrid working. This is an exciting role and would most likely suit someone with previous experience in a similar administrative or customer service role where they have gained knowledge and experience of MS Office products or a recent graduate looking to embark on a career in pensions.
As a Pensions Administrator with XPS you will:
- Update relevant pension administration databases and systems.
- Log and scan post/correspondence.
- Handle both Department for Work and Pensions (DWP) and HM Revenue and Customs (HMRC) queries.
- Receive and handle internal and external telephone queries.
- Run automated systems calculations.
- Perform manual benefits calculations.
- Produce letters to 'draft standards' via Electronic Document Management system (EDM) in response to customer queries and arrange for them to be issued after checking.
- Return original documentation and certificates to customers.
- Amend and, with experience, develop into checking non-financial work e.g. change of address.
- Develop a basic knowledge and awareness of their clients and associated schemes.
- Assist the team with project-related work e.g. bulk mailshots to scheme members.
- Work closely with other departments/teams both internal and external to the Company in order to provide a total service to our clients.
- Ensure the accurate updating of time recording system (Virtual Office) for both chargeable and non-chargeable activities and meeting required utilisation targets.
Your profile:
- Good level of education with a minimum Grade 4/C in GCSE Maths and English, or equivalent.
- Excellent organisational and planning skills.
- Ability to work in advance of deadlines and prioritise multiple tasks.
- Able to see projects/tasks through to completion within given timescales.
- Willingness to learn.
- Able to follow instructions, procedures, policies and assimilate information quickly in a consistent manner.
- Able to take ownership and responsibility for own work.
- Enthusiastic, positive and flexible approach to work.
- Effective interpersonal skills.
- A high degree of accuracy and attention to detail is required in order to perform their duties both numerical and written.
- Good oral and written communication skills.
- An active listener and able to follow through on the instructions given.
- Able to work as part of a multi-disciplined team.
- Good problem-solving skills.
- Able to recognise the need for a customer-focused approach to their delivery both in terms of quality and exceeding customer expectations.
We offer an attractive reward package, typical benefits can include:
- Participation in annual discretionary Bonus Scheme
- 25 days holiday plus flexibility to buy or sell holiday
- Flexible Bank holidays
- Flexible Benefits Scheme to support you in and out of work, helping you look after you and your family covering Security & Protection, Health & Wellbeing, Lifestyle
- Life Assurance cover, four times basic salary
- XPS Rewards (offers High Street discounts and savings from retailers and services providers as well as offers available via phone)
- Employee Assistance Programme for you and your household
- Access to a digital GP service
- Paid volunteering day when participating in Company organised events
- Staff referral scheme when you introduce a friend to XPS
What next:
If you feel XPS could be the next step on your career ladder, please apply directly via the links provided and we look forward to learning more about you. We will consider all applicants and respond swiftly.
Please discuss with the recruitment team, via phone or email, if you require any adjustments to the recruitment process. For example, we can provide materials in an alternative format, or give you extra time in interviews or tests.
The successful candidate will need to demonstrate the following requirements:
- Right to Work confirmation
- Employment or educational references covering five years
- Satisfactory credit check
We continuously strive to build an inclusive workplace where all forms of diversity are valued, including age, background, disability, gender, gender identity, gender expression, race, religion or sexual orientation.
Please note we reserve the right to close our vacancies early and we only accept CVs direct from candidates or our preferred supplier list.
XPS try wherever possible to respond to all applicants if for any reason you have not heard from us within 28 days of your application, please assume you have been unsuccessful on this occasion.
Pensions Administrator in Perth employer: Xafinity Consulting Ltd
XPS Group is an exceptional employer, offering a vibrant and inclusive work environment in Perth where diversity is celebrated and every employee is valued. With a strong commitment to employee growth, we provide comprehensive training and support, alongside a flexible working model that promotes work-life balance. Our attractive benefits package, including a discretionary bonus scheme and wellness initiatives, ensures that our team members are well taken care of both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Pensions Administrator in Perth
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Pensions Administrator. Understanding tasks like handling DWP and HMRC queries or performing manual benefits calculations will help you speak confidently about your relevant skills during the interview.
✨Tip Number 2
Research XPS Group's values and culture. Since they emphasise inclusion and diversity, think about how your own experiences align with their mission. This will allow you to demonstrate your fit for the company during discussions.
✨Tip Number 3
Prepare examples from your past experiences that showcase your organisational skills and attention to detail. Being able to discuss specific instances where you've successfully managed multiple tasks or projects will impress the interviewers.
✨Tip Number 4
Network with current or former employees of XPS Group if possible. They can provide insights into the interview process and company culture, which can be invaluable in helping you tailor your approach when applying.
We think you need these skills to ace Pensions Administrator in Perth
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities and requirements of the Pensions Administrator position. Tailor your application to highlight relevant experience or skills that align with the job description.
Highlight Relevant Experience:If you have previous experience in administrative or customer service roles, emphasise this in your CV and cover letter. Use specific examples to demonstrate how your skills can benefit XPS Group.
Showcase Your Skills:Make sure to mention your proficiency in MS Office products and any other relevant software. Highlight your organisational skills, attention to detail, and ability to work under deadlines, as these are crucial for the role.
Follow Application Instructions:Carefully read the application instructions provided by XPS Group. Ensure you complete all sections of the application form, including the 'Guaranteed Interview Scheme' if applicable, and double-check for any required documents before submission.
How to prepare for a job interview at Xafinity Consulting Ltd
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Pensions Administrator. Familiarise yourself with the key tasks mentioned in the job description, such as handling queries from DWP and HMRC, and updating pension administration databases.
✨Showcase Your Organisational Skills
As this role requires excellent organisational and planning skills, be prepared to discuss examples from your past experiences where you successfully managed multiple tasks or projects. Highlight how you prioritised your workload and met deadlines.
✨Demonstrate Attention to Detail
Accuracy is crucial in this position. During the interview, provide specific instances where your attention to detail made a difference in your work. This could include examples of how you ensured accuracy in calculations or documentation.
✨Emphasise Your Customer-Focused Approach
The role involves a significant amount of customer interaction. Be ready to talk about how you've previously handled customer queries or complaints, and how you ensured a positive experience for them. This will show that you understand the importance of a customer-focused approach.
