Pensions Administrator in London

At XPS Group we operate a hybrid/flexible working style. We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, sexual orientation, religion or belief. We are a Disability Confident employer and will support all applicants throughout the recruitment process.

Job details:

• Contractual hours: 36.25
• Job category/type: XPS Administration
• Date posted: 10/06/2026
• Job reference: REQ Pensions Administrator
• Location: London
• Employment type: Permanent, Full Time
• Grade: Associate
• Hybrid work model

About XPS Group:

XPS Group is a prominent and growing UK consultancy and administration firm within the pensions and insurance sectors. As a FTSE 250 company with over 2000 employees, we leverage expertise alongside advanced technology to serve over 1,400 pension schemes and their sponsors. Our goal is to foster a workplace where diverse talents thrive.

About the Role:

This is a hybrid role with an office presence expected twice per week but will require more office time during the initial ‘settling in’ period. We are currently seeking a Pensions Administrator to join our team, providing top‑tier administration. Responsibilities include guiding team members, checking, verifying tasks, meeting deadlines, and ensuring compliance with pension laws. Strong communication and proactive support are essential.

Key Responsibilities:

• Handle key pension administration tasks including new entrants, leavers, retirements, transfers, and deaths.
• Maintain and update pension databases and systems accurately.
• Respond to internal and external queries, including those from DWP and HMRC.
• Perform both automated and manual pension benefit calculations.
• Draft and issue customer correspondence using the Electronic Document Management system (EDM).
• Support non‑financial updates (e.g. address changes) and assist with checking work as experience grows.
• Collaborate with internal teams and external partners to deliver a comprehensive client service.
• Accurately log time and meet utilisation targets using the Virtual Office system.

Your Profile:

• Some office‑based experience, ideally within financial services or pensions, is preferred but not essential.
• Basic awareness or understanding of the pensions industry is beneficial.
• Strong numerical aptitude, demonstrated through academic or work experience.
• Proficient in Microsoft Word, Excel, and Outlook.
• Excellent organisational and planning skills, with the ability to prioritise and meet deadlines.
• High attention to detail and accuracy in both written and numerical tasks.
• Strong communication and interpersonal skills, both written and verbal.
• Positive, flexible, and proactive approach to learning and work responsibilities.
• Able to follow procedures, take ownership of tasks, and work effectively in a team.

Qualifications:

• Educated to A‑Level, Degree, or equivalent standard.
• GCSEs in Maths and English (minimum grade B or equivalent).
• Willingness to study for a relevant pensions qualification (e.g. CPC, DPC, RPC, APMI).
• Demonstrates a commitment to a career in pensions administration and continuous improvement.

What We Offer:

Enjoy a competitive salary, annual discretionary bonus, 25 days’ holiday with buy/sell flexibility. Benefits include pension matching, healthcare plans, life assurance, and retailer discounts. We support our team with a flexible benefits scheme, employee assistance, and digital GP service. Participating in volunteering events is encouraged with paid volunteer days available. Referral bonuses are offered for introducing suitable candidates to XPS.

XPS Group is committed to diversity and equal opportunities. We welcome applications from all candidates, irrespective of sex, race, disability, sexual orientation, religion, or belief. As a Disability Confident employer, we ensure accessible and supportive work settings for all employees. Any employment offer made will be conditional upon you satisfying DBS Disclosure checks, employment or educational references, satisfactory credit checks and eligibility to work in the UK before an offer can be made. XPS Group is not able to provide sponsorship to employees.