Administration Manager - Scheme Events

At XPS Group we operate a hybrid/flexible working style. We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, sexual orientation, religion or belief.

As part of our Disability Confident pledge we run the ‘Offer an interview’ scheme at XPS. If you have a disability and meet the ‘essential criteria’ described in the person specification for the role being applied for, you are guaranteed an interview.

Access to the Disability Confident scheme simply requires you to (1) Show you meet the essential criteria described in the person specification, and (2) In the Offer an Interview Scheme section on our application form tick the box for ‘do you wish to be considered under the Guaranteed Interview Scheme?’

If you are successful in your application you undertake pre‑employment checks which include: Right to Work confirmation, DBS Disclosure check, Qualification checks, Employment and/or educational references covering five years & Satisfactory credit check.

If you have any questions or require further assistance, please email recruitment@xpsgroup.com.

Location: Middlesbrough. Application deadline: 31/05/2026. Apply online.

About XPS Group: XPS Group is a prominent and growing UK consultancy and administration firm within the pensions and insurance sectors. As a FTSE 250 company with over 2000 employees, we leverage expertise alongside advanced technology to serve over 1,400 pension schemes and their sponsors. Our goal is to foster a workplace where diverse talents thrive.

About the Role: Our teams of pension administrators provide services to a wide range of trust‑based company pension schemes, including defined benefit, defined contribution, career average revalued earnings, and hybrid schemes. Our range of pensions administration services include:

• Scheme administration
• Communication
• Scam identification
• Payroll services
• Pension scheme accounting
• De‑risking projects
• Technical consultancy

Our administrative approach is scheme‑based; one team is responsible for every aspect of each client’s service, enabling us to build the best possible relationships and provide the clarity of focus each scheme deserves. Ultimately, pension schemes are there for their members; we place just as much emphasis on delivering excellent customer service as we do on technical proficiency and quality control.

Key Responsibilities:

• Lead the provision of pensions administration services for the assigned XPS Administration client portfolio.
• Oversee day‑to‑day management of client relationships with trustees and corporate clients, and participate in trustee and client meetings where applicable.
• Provide expert advice solutions to pensions queries and pensions consultative advice; keeping abreast of technical and legislative developments within the pensions industry.
• Oversee the project management of annual and ad‑hoc projects such as renewals, benefit statements, pension increases, scheme returns, and trustees’ reports and accounts.
• Ensuring projects are fully monitored and completed in line with customer and legislation requirements.
• Involvement in the scrutinising of client work of other less experienced pensions administration team members.
• Signing out of ad‑hoc and standard letters in response to customer queries.
• Disseminate information to team members on service delivery objectives and targets for assigned client portfolio.
• Assume responsibility for total workflow management for the designated team, including workload allocation, prioritisation and ensuring delivery in line with client expectations, legal timescales and service level agreements (SLAs).
• Formal staff management responsibilities including areas such as: conducting appraisals, setting individual and team objectives, handling HR, performance management issues and recruitment related activities as and where required.

Your Profile:

Essential:

• Previous pensions administration experience of Defined Benefit schemes including leavers, retirements, deaths, transfers, monthly processing and investment, benefit statements, scheme renewal and pension increases.
• Able to demonstrate an expert knowledge of pensions administration activities and apply this knowledge to any scheme.
• Thorough knowledge of pensions legislation framework and demonstrable ability to remain informed of changes to the framework.
• Previous supervisory, leadership and management experience including performance monitoring, appraisals, recruitment etc.
• IT proficient, in Microsoft Word, Excel, Outlook & PowerPoint.
• Maths and English GCSE grade 6/B or equivalent.
• Previous presentational experience is desirable to assist with client pitches, trustee meetings and account development activities.

Offer: Enjoy a competitive salary, annual discretionary bonus, and 25 days’ holiday with buy/sell flexibility. Benefits include pension matching, healthcare plans, life assurance, and retailer discounts. We support our team with a flexible benefits scheme, employee assistance, and digital GP service. Participating in volunteering events is encouraged with paid volunteer days available. Referral bonuses are offered for introducing suitable candidates to XPS.

How to Apply: Interested candidates should submit applications via Apply Now option or contact recruitment@xpsplc.com for more information. Join XPS Group and contribute to a dynamic and inclusive workplace.

Equal Opportunities Statement: XPS Group is committed to diversity and equal opportunities. We welcome applications from all candidates, irrespective of sex, race, disability, sexual orientation, religion, or belief. As a Disability Confident employer, we ensure accessible and supportive work settings for all employees.

Eligibility: Any employment offer made will be conditional upon you satisfying DBS Disclosure checks, Employment or educational references, Satisfactory credit checks and eligibility to work in the UK before an offer can be made. XPS Group is not able to provide sponsorship to employees.