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For Companies At a Glance
- Tasks: Provide top-notch technical support and lead IT projects in schools.
- Company: Join a thriving IT services team making a difference in education.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Use your networking skills to impact the education sector positively.
- Qualifications: Hands-on experience with network infrastructure and strong troubleshooting abilities.
- Other info: Friendly, flexible team environment with a focus on collaboration.
The predicted salary is between 32000 - 48000 £ per year.
We’re looking for a technically strong and proactive 3rd Line Support Engineer with solid networking experience to join a thriving IT services team supporting schools across the UK. This is a great opportunity to use your technical expertise to make a real impact in the education sector.
What you’ll do:
- Act as the senior technical escalation point for 2nd and 3rd line incidents, with a strong focus on network-related issues
- Configure, deploy, and support routers, switches, firewalls, and wireless infrastructure across multi-site school environments
- Lead IT projects from planning to implementation
- Deliver on-site and remote technical support and contribute to documentation and knowledge sharing
What you’ll bring:
- Proven hands-on experience configuring and supporting network infrastructure (routers, switches, firewalls, wireless)
- Strong experience with Windows Server, AD, Hyper-V, and Office365/Azure
- Excellent troubleshooting skills and confident decision-making under pressure
- A customer-first mindset with great communication skills
- A friendly, flexible, and team-oriented approach
3rd Line Support Engineer (Networking) in Princes Risborough employer: Xact Placements
Contact Detail:
Xact Placements Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Support Engineer (Networking) in Princes Risborough
✨Tip Number 1
Network your way to success! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the technical interview by brushing up on your networking knowledge. Be ready to discuss specific scenarios where you've configured routers or resolved network issues. We want to see your expertise shine!
✨Tip Number 3
Show off your problem-solving skills during interviews. Use the STAR method (Situation, Task, Action, Result) to explain how you've tackled complex IT challenges in the past. This will demonstrate your hands-on experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace 3rd Line Support Engineer (Networking) in Princes Risborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your networking experience and technical skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your hands-on experience with routers, switches, and firewalls!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting schools and how your proactive approach can make a difference. We love seeing genuine enthusiasm for the education sector.
Show Off Your Troubleshooting Skills: In your application, give examples of how you've tackled complex network issues in the past. We’re looking for someone who can think on their feet, so share those stories that demonstrate your problem-solving prowess!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Xact Placements
✨Know Your Networking Stuff
Make sure you brush up on your networking knowledge before the interview. Be ready to discuss your hands-on experience with routers, switches, and firewalls. They’ll likely ask you about specific scenarios where you’ve configured or troubleshot network issues, so have some examples in mind.
✨Show Off Your Problem-Solving Skills
Prepare to demonstrate your troubleshooting skills. Think of a few challenging incidents you've resolved in the past, especially under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your answers and show how you can make confident decisions when things get tough.
✨Highlight Your Customer-First Mindset
Since this role involves supporting schools, it’s crucial to showcase your customer service skills. Be ready to share examples of how you’ve effectively communicated with clients or team members, especially in high-stress situations. A friendly and flexible approach will go a long way!
✨Prepare for Technical Questions
Expect some technical questions related to Windows Server, Active Directory, and cloud services like Office365/Azure. Brush up on these topics and be prepared to explain your experience with them. It’s also a good idea to think about any recent IT projects you’ve led and how you managed them from planning to implementation.
