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For Companies At a Glance
- Tasks: Lead and support engineering teams while providing hands-on technical expertise to clients.
- Company: Dynamic IT Managed Service Provider experiencing exciting growth.
- Benefits: Competitive salary, company car, and opportunities for career progression.
- Why this job: Step into a leadership role with autonomy and make a real impact on client success.
- Qualifications: Experience in MSP environments and strong technical skills across Microsoft technologies.
- Other info: Join a supportive team with clear paths for growth and development.
The predicted salary is between 50000 - 65000 £ per year.
Location: Commutable to Basingstoke (regular client site visits)
Salary: £50,000 – £65,000 + company car
Type: Permanent, full-time
We’re working on behalf of a small, privately owned IT Managed Service Provider that is entering an exciting phase of growth and is now looking to appoint a Technical Engineering Manager. This role is ideal for a senior MSP engineer who enjoys being close to customers and wants to step into a leadership position while remaining technically hands-on.
The Role
- Approximately 60% of this role will be spent on client sites, providing senior-level engineering support, technical oversight, and acting as a trusted escalation point.
- The remainder of the role will focus on leadership, service improvement, and building out the engineering function.
Key responsibilities include:
- Spending around 60% of your time on client sites, delivering hands-on engineering and technical leadership.
- Acting as the senior escalation point across multiple customer environments.
- Providing hands-on support across Microsoft technologies and core infrastructure.
- Conducting client visits, technical reviews, and solution discussions.
- Defining technical standards and improving service delivery.
- Hiring, onboarding, mentoring, and managing support engineers as the team grows.
- Working closely with the owners to shape the technical roadmap of the business.
Technical Background
The business is largely vendor-agnostic, so strong core experience is more important than specific certifications. You should have experience across:
- Managed Service Provider environments (essential)
- Microsoft stack: Microsoft 365, Azure, Windows Server, Active Directory
- Networking fundamentals (routing, switching, VLANs, Wi-Fi)
- Next-generation firewalls (e.g. Fortinet, Sophos, WatchGuard, Palo Alto, etc.)
- Supporting multiple client environments with varying requirements.
About You
- Strong technical background within an MSP or multi-client environment.
- Comfortable spending a significant portion of time on client sites.
- Either already managing engineers or ready to step into your first formal management role.
- Confident, credible, and professional when dealing with customers.
Why Apply?
- A genuine opportunity to build and lead an engineering team.
- High level of autonomy and influence.
- Varied, hands-on role with significant customer interaction.
- Supportive, owner-managed MSP with short decision-making lines.
- Clear progression as the business continues to grow.
This role requires someone commutable to the Basingstoke area, with flexibility for regular client site visits. A company car is provided.
Technical Manager / IT Manager in Basingstoke employer: Xact Placements
Contact Detail:
Xact Placements Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Manager / IT Manager in Basingstoke
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local meetups, tech events, or even online webinars. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, be ready to discuss your hands-on experience with Microsoft technologies and your approach to managing teams. Bring examples of how you've improved service delivery in past roles.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. We recommend checking out our website for opportunities that fit your skills and aspirations. Tailor your approach to each company to show you're genuinely interested.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for their team.
We think you need these skills to ace Technical Manager / IT Manager in Basingstoke
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your MSP experience and any relevant technical expertise, especially with Microsoft technologies and networking fundamentals.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of your leadership experience and how you've successfully supported clients in the past. Make it personal and engaging!
Showcase Your Technical Skills: In your application, don’t just list your skills—demonstrate them! Provide concrete examples of how you've applied your technical knowledge in real-world scenarios, especially in multi-client environments.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Xact Placements
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft technologies and networking fundamentals. Be ready to discuss your hands-on experience with these systems, as well as any challenges you've faced and how you overcame them.
✨Showcase Your Leadership Skills
Even if you haven't held a formal management position before, think of examples where you've led a project or mentored a colleague. Highlight your ability to guide others and improve service delivery, as this role involves building and leading a team.
✨Prepare for Client Interaction Scenarios
Since a big part of the job involves client site visits, prepare for questions about how you handle customer relationships. Think of specific instances where you've successfully resolved issues or improved client satisfaction, and be ready to share those stories.
✨Understand the Company Culture
Research the company’s values and culture, especially since it’s a small, owner-managed MSP. Be prepared to discuss how your personal values align with theirs and how you can contribute to their growth while maintaining a supportive environment.
