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For Companies At a Glance
- Tasks: Provide 2nd & 3rd line support and resolve complex IT issues.
- Company: Join a thriving IT services team supporting schools across the UK.
- Benefits: Enjoy a hybrid work model with a competitive salary of £35,000 – £40,000.
- Why this job: Make a real impact in education while developing your technical skills.
- Qualifications: Strong experience with Windows Server, AD, Hyper-V, and Office365/Azure required.
- Other info: Mentor colleagues and lead IT projects from planning to implementation.
The predicted salary is between 30000 - 40000 £ per year.
Princes Risborough (Hybrid)
£35,000 – £40,000
We’re looking for a skilled and proactive 3rd Line Support Engineer to join a thriving IT services team supporting schools across the UK. This is a great opportunity to use your technical expertise to make a real impact in the education sector.
What you’ll do :
- Provide 2nd & 3rd line support, acting as the main technical escalation point
- Resolve complex IT issues, ensuring minimal disruption to school operations
- Mentor 1st and 2nd line colleagues
- Lead IT projects from planning to implementation
- Support internal networks and deliver staff training as needed
What you’ll bring :
- Strong experience with Windows Server, AD, Hyper‑V, and Office365 / Azure
- Excellent troubleshooting skills and confident decision‑making under pressure
- A customer‑first mindset with great communication skills
- A friendly, flexible, and team‑oriented approach
#J-18808-Ljbffr
3rd Line Support Engineer employer: Xact Placements
Contact Detail:
Xact Placements Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server, Active Directory, and Azure. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your technical expertise.
✨Tip Number 2
Prepare examples of complex IT issues you've resolved in the past. Highlighting your problem-solving skills and ability to work under pressure will show that you're capable of handling the responsibilities of a 3rd Line Support Engineer.
✨Tip Number 3
Research the education sector and understand the unique challenges schools face regarding IT support. This knowledge will help you tailor your responses in interviews and show that you're genuinely interested in making a positive impact.
✨Tip Number 4
Network with current or former employees of the company or similar roles. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your application process.
We think you need these skills to ace 3rd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with Windows Server, Active Directory, Hyper-V, and Office365/Azure. Use specific examples to demonstrate your troubleshooting skills and customer-first mindset.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support in the education sector. Mention how your skills can contribute to the role and the impact you hope to make on school operations.
Highlight Relevant Projects: If you've led IT projects before, include them in your application. Describe your role in planning and implementation, and how these experiences have prepared you for this position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Xact Placements
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows Server, Active Directory, Hyper-V, and Office365/Azure. Bring specific examples of how you've resolved complex IT issues in the past, as this will demonstrate your technical expertise.
✨Demonstrate Problem-Solving Abilities
Expect to face scenario-based questions that assess your troubleshooting skills. Practice articulating your thought process when resolving IT problems, highlighting your ability to make confident decisions under pressure.
✨Emphasise Your Customer-First Mindset
Since the role involves supporting schools, it's crucial to convey your customer-first approach. Share experiences where you went above and beyond to ensure client satisfaction, showcasing your communication skills and friendly attitude.
✨Prepare for Team Dynamics
As a 3rd Line Support Engineer, you'll be mentoring junior colleagues and leading projects. Be ready to discuss your experience working in teams, how you support others, and your approach to training staff, as this will highlight your team-oriented mindset.
