Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch IT support, both remotely and on-site, while managing customer relationships.
- Company: Join a dynamic social network company focused on delivering exceptional customer service.
- Benefits: Enjoy remote work options, career development, fully funded training, and great perks like life insurance.
- Why this job: Be part of a friendly team, enhance your skills, and make a real impact in tech support.
- Qualifications: Degree educated with at least two years in a similar role; MCSA or Microsoft certifications preferred.
- Other info: Work across Oxfordshire and the Midlands, with opportunities for project management and vendor liaison.
The predicted salary is between 30000 - 42000 £ per year.
Our client are seeking a passionate, proactive, enthusiastic, customer focused 1st/2nd Line IT Support Engineer to join their expanding team. The role will be a mixture of home, office and field based at client sites in Oxfordshire and throughout the midlands. The successful candidate will join a busy, friendly team and be responsible for providing a first-class, customer-focused service to clients, working on BAU support calls and project work.
The ideal candidate will already have experience of working in a Managed Service Provider, be proactive and have impeccable communication skills, with a proven track record of problem solving, and providing first-class customer service.
Responsibilities:- Deliver an exceptional standard of customer service
- Delivering on-site, remote and telephone support
- Proactively manage customers, identifying opportunities for improvement to processes, procedures, and infrastructure
- Project management and implementation
- Liaise with 3rd party vendors
- Prioritising workloads and complete service desk tickets in line with SLAs
- Ensuring documentation is accurate
- Exceptional verbal and written communication skills
- Exceptional customer service skills
- Can do attitude, and willingness to learn new skills
- Commercially aware
- Microsoft 365, Azure and Intune
- A full driving licence
- Hardware Support (Dell, HP and Lenovo)
- Degree educated
- At least two years in a similar role
- MCSA or role-based Microsoft 365 and Azure skills or certifications
For the successful candidate my client offer excellent opportunities for career development and fully funded training and exams, life insurance, car, phone and broadband benefits, company pension and company bonus scheme.
Contact Detail:
Xact Placements Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st / 2nd Line Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365, Azure, and Intune. Being able to discuss your experience or knowledge of these platforms during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Highlight your customer service skills by preparing examples of how you've successfully resolved issues in previous roles. This will show that you understand the importance of providing exceptional support, which is crucial for this position.
✨Tip Number 3
Research the company culture and values of our client. Understanding their approach to customer service and teamwork can help you tailor your responses in interviews, making you a more appealing candidate.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the interview process and what the team is looking for, giving you an edge over other candidates.
We think you need these skills to ace 1st / 2nd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly in a Managed Service Provider environment. Emphasise your communication skills and any specific technologies mentioned in the job description, such as Microsoft 365, Azure, and Intune.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and problem-solving. Mention specific examples from your previous roles where you delivered exceptional support or improved processes, aligning with the responsibilities outlined in the job description.
Highlight Certifications: If you have any relevant certifications like MCSA or role-based Microsoft 365 and Azure skills, make sure to include them prominently in your application. This will demonstrate your commitment to professional development and technical expertise.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a customer-focused role.
How to prepare for a job interview at Xact Placements
✨Showcase Your Customer Service Skills
Since the role is heavily focused on customer service, be prepared to share specific examples of how you've provided exceptional support in previous positions. Highlight your ability to handle difficult situations and maintain a positive attitude.
✨Demonstrate Technical Knowledge
Familiarise yourself with Microsoft 365, Azure, and Intune, as well as hardware support for Dell, HP, and Lenovo. Be ready to discuss your experience with these technologies and any relevant certifications you hold.
✨Prepare for Problem-Solving Scenarios
Expect to encounter questions that assess your problem-solving abilities. Think of past challenges you've faced in IT support and how you resolved them, focusing on your thought process and the steps you took.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and opportunities for professional development. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
