1st / 2nd Line Support Engineer
1st / 2nd Line Support Engineer

1st / 2nd Line Support Engineer

Oxford Full-Time 30000 - 42000 £ / year (est.) Home office (partial)
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Social network you want to login/join with: Our client are seeking a passionate, proactive, enthusiastic, customer focused 1st/2nd Line IT Support Engineer to join their expanding team. The role will be a mixture of home, office and field based at client sites in Oxfordshire and throughout the midlands. The successful candidate will join a busy, friendly team and be responsible for providing a first-class, customer-focused service to clients, working on BAU support calls and project work. The ideal candidate will already have experience of working in a Managed Service Provider, be proactive and have impeccable communication skills, with a proven track record of problem solving, and providing first-class customer service. Responsibilities: • Deliver an exceptional standard of customer service • Delivering on-site, remote and telephone support • Proactively manage customers, identifying opportunities for improvement to processes, procedures, and infrastructure • Project management and implementation • Liaise with 3rd party vendors • Prioritising workloads and complete service desk tickets in line with SLAs • Ensuring documentation is accurate Required Skills: • Exceptional verbal and written communication skills • Exceptional customer service skills • Can do attitude, and willingness to learn new skills • Commercially aware • Microsoft 365, Azure and Intune • A full driving licence • Hardware Support (Dell, HP and Lenovo) • Degree educated • At least two years in a similar role • MCSA or role-based Microsoft 365 and Azure skills or certifications For the successful candidate my client offer excellent opportunities for career development and fully funded training and exams, life insurance, car, phone and broadband benefits, company pension and company bonus scheme. #J-18808-Ljbffr

1st / 2nd Line Support Engineer employer: Xact Placements

Our client is an exceptional employer, offering a dynamic work environment that fosters growth and development for 1st/2nd Line Support Engineers. With a blend of home, office, and field-based work across Oxfordshire and the Midlands, employees benefit from a supportive team culture, comprehensive training opportunities, and attractive perks such as life insurance, a company pension, and a bonus scheme. This role not only promises meaningful engagement with clients but also encourages continuous learning and professional advancement in a thriving Managed Service Provider setting.
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Contact Detail:

Xact Placements Recruiting Team

1st / 2nd Line Support Engineer
Xact Placements
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