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For Companies At a Glance
- Tasks: Provide top-notch support to customers via phone and remote tools.
- Company: Leading tech solutions provider in Witney, Oxfordshire.
- Benefits: Salary between £25,000 and £28,000, plus great career growth.
- Why this job: Join a dynamic team and enhance your tech support skills.
- Qualifications: Experience in support roles and strong communication skills required.
- Other info: Opportunity to work with Windows systems and Active Directory.
The predicted salary is between 25000 - 28000 £ per year.
A prominent tech solutions provider is seeking a 1st Line Support Engineer based in Witney, Oxfordshire. This role involves offering excellent support to customers via phone and remote tools, logging and managing tickets according to SLAs, and maintaining documentation.
Candidates should have experience in a similar role, strong communication skills, and familiarity with:
- Windows systems
- Active Directory
- Hardware support
The position offers a salary between £25,000 and £28,000 per annum based on experience.
Service Desk Pro: 1st Line Support Engineer in Witney employer: Xact Placements Ltd
Contact Detail:
Xact Placements Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Pro: 1st Line Support Engineer in Witney
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in support roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common support scenarios and how you’d handle them. This will help you feel more confident and show off your problem-solving skills.
✨Tip Number 3
Show your passion for tech! During interviews, share your experiences with Windows systems, Active Directory, and hardware support. Let them know you’re not just looking for a job, but a chance to grow in the tech world.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Plus, it’s super easy!
We think you need these skills to ace Service Desk Pro: 1st Line Support Engineer in Witney
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st line support and any relevant tech skills. We want to see how your background fits with what we’re looking for, so don’t be shy about showcasing your Windows systems and Active Directory knowledge!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role and how your communication skills can help us provide excellent customer support. Keep it friendly and professional!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled tricky support issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Xact Placements Ltd
✨Know Your Tech Basics
Brush up on your knowledge of Windows systems, Active Directory, and hardware support. Be ready to discuss how you've used these in previous roles, as this will show your familiarity and confidence in handling technical issues.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice explaining technical concepts in simple terms. You might even want to role-play with a friend to simulate a support call, ensuring you can communicate clearly and effectively.
✨Familiarise Yourself with SLAs
Understand what Service Level Agreements (SLAs) are and how they impact ticket management. Be prepared to discuss how you’ve managed tickets in the past and how you prioritise tasks to meet these agreements.
✨Prepare Questions for Them
Have a few thoughtful questions ready about the company culture, team dynamics, or specific tools they use. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
