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For Companies At a Glance
- Tasks: Provide top-notch 1st line support to customers via phone and remote tools.
- Company: Join a dynamic team in Witney, Oxfordshire, focused on excellent customer service.
- Benefits: Competitive salary of £25,000-£28,000 and opportunities for career growth.
- Why this job: Kickstart your tech career while helping others solve their IT issues.
- Qualifications: Experience in a similar role and strong communication skills required.
- Other info: Work in a supportive environment with a focus on professional development.
The predicted salary is between 25000 - 28000 £ per year.
Are you looking for a new exciting opportunity working as a 1st Line Support Engineer to be based in Witney, Oxfordshire?
Responsibilities
- Providing 1st Line Support to customers via phone and remote tools providing excellent customer service
- Logging tickets, and escalating when required
- Prioritising workloads and action tickets in line with SLAs
- Maintaining documentation accurately and keeping it up to date
Your Skills and Experience
- Experience within a similar position
- Excellent communication skills both written and verbal
- Windows Desktop Operating Systems
- Windows Server, Microsoft 365, Active Directory
- Hardware Support
- Full driving license
Salary
£25,000-£28,000 per annum, depending on experience
1St Line Service Desk Analyst in Witney employer: Xact Placements Ltd
Contact Detail:
Xact Placements Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1St Line Service Desk Analyst in Witney
✨Tip Number 1
Get your networking game on! Reach out to folks in the industry, join relevant groups on LinkedIn, and don’t be shy about asking for informational interviews. You never know who might have a lead on that perfect 1st Line Support role.
✨Tip Number 2
Practice makes perfect! Before any interview, run through common questions related to 1st Line Support. Think about how you’d handle tricky customer scenarios or technical issues. We want you to feel confident and ready to impress!
✨Tip Number 3
Show off your skills! If you’ve got experience with Windows Desktop Operating Systems or Microsoft 365, make sure to highlight that in conversations. We want to see you shine and demonstrate how you can provide excellent customer service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you that 1st Line Service Desk Analyst position!
We think you need these skills to ace 1St Line Service Desk Analyst in Witney
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st Line Support. We want to see how your skills match the job description, so don’t be shy about showcasing your communication skills and technical know-how!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your background makes you a perfect fit. We love seeing personality, so let your enthusiasm come through!
Showcase Relevant Experience: When filling out your application, focus on your previous roles that relate to providing support. Mention specific tools or systems you've worked with, like Windows Desktop or Microsoft 365, to catch our eye!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Xact Placements Ltd
✨Know Your Tech
Brush up on your knowledge of Windows Desktop Operating Systems, Windows Server, and Microsoft 365. Be ready to discuss how you've used these tools in previous roles, as this will show your technical competence and confidence.
✨Customer Service is Key
Since the role involves providing excellent customer service, prepare examples of how you've handled customer queries or issues in the past. Think about specific situations where you went above and beyond to help a customer.
✨Practice Your Communication Skills
As communication is crucial for this position, practice articulating your thoughts clearly and concisely. You might want to do mock interviews with friends or family to get comfortable with explaining technical concepts in simple terms.
✨Understand the Role's Responsibilities
Familiarise yourself with the responsibilities listed in the job description, such as logging tickets and prioritising workloads. Be prepared to discuss how you would manage these tasks effectively and any relevant experience you have.
